The Mattress Expert

Aireloom Mattress. I feel like I've been had.

Lori writes:

 

Hi Pete,

We bought an Aireloom Mattress. 2 years later it passed their inspection for failure.  

They made us," upgrade" $600 to a firmer bed which was worse.  

Now 3 years after that, we are waiting for another inspection. 

But I wonder if they have changed their metrics to make it harder to determine a failed bed?  

The sales person at the store told me a 1 inch depression would warrant the mattress a failure but I see online comments that it's 1 1/2 inches.  

They use a large, zero weight cardboard circle on top of the mattress which hides the depressions quite well.  

I feel like I've been had, like in the old days at the fair when we paid to throw dimes on a plate...it never worked because the plates were rigged/greased/convex.

 

We are now $6,000.00 into a bed/manufacturer that is awful.  

I'm not sure where to go from here or what brand to trust anymore.

We have waited 4 months for the inspection, and honestly, this entire system should be exposed because the bedding stores are selling these awful beds and bragging about the "excellent" warrantee which is not true.

Thanks, Lori

Hi Lori,

I’ve been blogging for almost 2 decades, exposing the lies used to promote memory foam upholstered mattresses.

The warranties are a scam because memory foam returns to its original shape, or close enough to it, so that the consumer is highly unlikely to prevail in a warranty claim.

Memory foam is specifically designed to cause a mattress to need frequent replacing, and not under the terms of the warranty.

It has created a boon for the industry and a nightmare for the consumer.

 

To enhance the use of your mattress and minimize your economic losses, flip the mattress over and add whatever you have to soften it, like a comforter.

You can also buy a soft mattress topper for it.

Latex is and has been the best upholstery material for the last 100 years.

This plush latex topper is the best buy in latex mattress toppers.

Shown here:

https://themattressexpert.com/latextopper/

The memory foam is only on the top of the mattress.

Flipping a one sided memory foam upholstered mattress is a trick that works well often enough that it’s certainly worth a try, especially since it costs you nothing.

UPS Shipping for the latex topper is Free

 

In future, avoid any mattress upholstered with memory foam.

All of the name brands that you could once trust to make a quality mattress have been sold to investors who’s only focus is on profits.

Memory foam is what they use to enhance their profits.

Thanks, Pete

 

*************

 

Hi Pete,

Yes, I completely agree.  The investors are ruining the quality of just about every industry.

I'll wait until the inspection in 2 weeks then just replace the mattress if it doesn't pass.

 

I do think the warrantee/failure system is rigged, here is a picture of the inspection last year.  

The same inspector is coming in 2 weeks and he is less than pleasant, in fact refuses to talk at all. 

I can easily put a measuring tape down past 2". 

My guess is that they just need to make the ring bigger and bigger so it misses the depressions.

Our first mattress failure after 2 years was much easier than the things that this inspector is doing.

 

Do you work for Natura? 

I see you promote that bed, which is fine, just need to know since everyone seems to have a bias these days.

Thank you, Lori

 

Hi Lori,

My only bias is against memory foam.

 

There are many people doing inspections, these days.

The factory’s, as a rule, instruct the consumer to provide a photo showing the impression…using a straight edge and showing the depth of the impression.

 

In the old days, independent inspectors did not speak to the customer.

They submitted their findings to the factory and they communicated with the customer.

 

Memory foam is a temperature sensitive material that softens as it warms from your body heat. Your body weight then sink into the mattress.

When you get off of the mattress, the impression is still quite noticeable. 

But the memory foam returns before long. Hence the name.

 

There’s a trick you can use to help you prevail in a warranty claim, but it does little good these days since any replacement mattress from Aireloom will end up the same way before long.

However, on the day of the inspection, place a bowling ball in the worst spot immediately after getting up.

Be sure to remove the bowling ball when he arrives…just before you let him in.

In the old days, it seemed that almost everyone had a bowling ball.

A large pot filled with heavy can goods will work as well.

 

But then again, in the old days, there was no memory foam.

Today, you may have to add a heating pad to help things along.

 

Good luck with all of that.

 

 

 

Thanks, Pete

 

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VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

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Stuck, dealing with a mattress retailer that doesn't care.

This post was an email sent to a woman who called me, distraught over her situation.

It's not an uncommon problem, so I thought I'd share it with all of you.

This person, like so many others, had been taken in by advertising and by a smooth talking salesperson.

In her case, the mattress is a Stearns & Foster. But this situation isn't unique to that brand.

She's a large woman who suffers with back pain and arthritis.

She was sold an expensive, poor quality pillowtop mattress and an adjustable bed base that she didn't need.

Now, she feels like she's stuck, dealing with a mattress retailer that doesn't care. 

A retailer is obligated to service you if they sell you a defective product.

Even then, they are under no obligation to refund your money…only provide you with an exchange.

However, the problem with your mattress isn’t likely to a defect.

S&F, owned by Tempurpedic since 2013, hasn’t made a mattress worth buying since before January of 2014.

So, to exchange that mattress for any other S&F model will result in the same dissatisfaction that you’re experiencing now.

 

If you are forced to accepting an exchange, choose a mattress that has no memory foam in it. 

It’s the memory foam that is causing your problems.

 

If you aren’t receiving the level of satisfaction from your retailer that you want, there are steps you can take to coerce them to service you as you want.

You can contact the BBB, your state’s Bureau of Consumer Affairs, your state’s Attorney General, local news agencies consumer advocates, leave negative reviews on the internet.

Threatening to take these measures can have a positive result.

It’s important to register your complaint to the person at the top of the chain.

Owners dislike having to get directly involved with this sort of thing and often will instruct their subordinates to give you whatever you want just to avoid dealing with your problems.

 

The memory foam in your mattress is what’s causing your problems.

Memory foam is poorest quality upholstery material on the market.

Memory foam is specifically designed to cause a mattress to need frequent replacing…which enhances profits for everyone.

Even though the memory foam collapses when you're in bed, it returns close enough to its original shape when you get out of bed…which allowing you to prevail in a warranty claim, highly unlikely.

Memory foam is a temperature sensitive material that softens as it warms from your body heat. 

It reflects your body’s heat back to you, causing the mattress to sleep hot.

And as if all that weren’t bad enough, memory foam off gasses the toxic chemicals from which it’s made. Memory foam consists of 61 different chemicals.

Some of those chemicals are carcinogenic…formaldehyde and benzene are only 2 of the more dangerous chemicals used.

 

All of the name brands have been sold and all are using memory foam upholstery.

All of them are a problem and none of them are worth buying.

You mentioned Gold Bond during our conversation. 

That would be a good brand to consider. 

Just make sure that whatever you get next has no memory foam.

 

To address your problem immediately, flip your mattress over and add whatever you have on hand to soften it…like a comforter.

This trick will help you get a better night’s sleep while you wait for this issue to get resolved.

 

We had been a Sealy/S&F dealer for many years prior to Tempurpedic buying them.

We stopped selling both brands because we knew what to expect from memory foam. We went shopping at the industry trade shows for high quality alternative brands.

The Natura of Canada Greenspring mattresses are what we found to replace S&F.

The specifications are higher quality than the specifications of S&F BEFORE Tempurpedic bought them.

For a woman your size, with your physical ailments, my recommendation will come in two parts.

1) A mattress strong enough to hold up under your weight over the long term.

2) A soft latex topper to cushion the surface for your arthritis.

 

Natural Latex is and has been the best upholstery material for the last 100 years.

The latex topper will also absorb much of your body weight, which will cause the mattress to last longer than it would without it.

Years from now, when the latex topper needs to be replaced, you can do that without having to replace the mattress.

There is NO Memory Foam in anything we offer on our website.

There are no pillowtop mattresses on our website, either.

The pillowtop part of a mattress is the first thing to show wear…and it does so much too quickly.

 

The mattress I’m recommending for you is the Natura of Canada Greenspring Firm.

Click on this link to view specifications and prices.

https://themattressexpert.com/greenspring-liberty-firm-mattress/

Add to that, the Suite Sleep 3” Organic Latex Topper in Soft.

Shown here:

https://themattressexpert.com/latex-toppers/suite-sleep-toppers/

 

An adjustable bed base is a good thing to have if you spend time in bed reading, watching TV, or working/playing on a lap top.

For sleeping, it has little to no therapeutic value.

Sleeping flat, which maintains the natural alignment of the spine, is what best relieves back pain.

What’s more, an adjustable bed will cause whatever mattress you chose to go with it to wear quickly. When the head is raised, your body weight shifts from being evenly distributed to a central point just under your butt.

It’s at this point in the mattress that will wear more quickly than it normally would.

 

You have to understand what you’re up against when shopping at most of today’s mattress stores, which is a sea of mattresses upholstered with memory foam.

Salespeople are poorly trained when it comes to knowing their products.

They are no longer made to understand the components of their mattresses or how they work.

They are, now, no better equipped to advise anyone as to what they need than the man in the moon.

Today’s mattress sales training is focused on how to maximize the dollars of the sale, and how to close the sale.

 

The mattress industry, on a whole, has gone bad.

Millions of dollars are spent to advertise poor quality products, which you pay dearly for to cover the expense of that advertising.

 

I wish you luck with all of this.

 

 

 

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Phone: 1-856-874-6894 

Free Delivery...Factory Direct.

All Items Made Factory Fresh to Fill Your Order

Serving The US & Canada...NO SALES TAX.

A problem with my adjustable bed base electronics.

Mary writes:

 

Hi Pete,

I am having a problem with my adjustable bed base electronics.

It's not raising up like it should. The button that brings it up won't work. 

I don't know how to get it fixed. Can you give me an answer on this?

Thanks, Mary

 

Mary,

The first thing to do, is unplug the bed…wait a couple of minutes…and plug it back in. 

Sometimes, that’s all it takes.

If that doesn’t work, then you’ll need someone who specializes in parts and service for adjustable bed bases.

I have a friend in that business.

Here is a link to his website.

https://genesiswarranty.com/index.html

 

His name is Keith.

 

 

 

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Phone: 1-856-874-6894 

Free Delivery...Factory Direct.

All Items Made Factory Fresh to Fill Your Order

Serving The US & Canada...NO SALES TAX.

Very expensive Tempurpedic mattress sagging after only 2 years.

Jeff writes:

 

Hi Pete,

We have a very expensive Tempurpedic mattress that is sagging after only 2 years.

I called the store to complain. They sent out an inspector, who measures the depth of the body impressions.

Those impressions measured 1" and we were told that they are within the normal range.

The sinking of the mattress is much worse when we're on it, but the inspector said that it didn't matter.

It matters to us. We are stuck with a mattress that is causing me back pain and my wife, hip pain.

What makes all this worse, is that we are still making payment on this pos.

Do I have any recourse with the store or Tempurpedic?

What can I do about this, short of buying a new mattress that we can't afford?

Thanks, Jeff

 

Hi Jeff,

You have no recourse with the factory or the retailer.

Memory foam is specifically designed to cause a mattress to need frequent replacing.

Memory foam is the only upholstery material that is temperature sensitive.

(As memory foam warms from your body heat, it softens, allowing you to sink into it.)

The diabolical part of memory foam is that it returns to its original shape, or close enough to it, as to make it highly unlikely that you prevail in a warranty claim.

 

Here's what you can do about it.

Flip the mattress over. The only bad part of the mattress is the memory foam, and that is only on top.

The memory foam is supported by firm, high density polyurethane foam....which is NOT temperature sensitive.

The flip side, as is, will relieve your back pain, but only exacerbate your wife's hip pain.

For both, relieving your back pain AND relieving your wife's hip pain:

Add a Suite Sleep All Natural, 3" Soft Organic Dunlop Latex Mattress Topper to the flip side of that mattress.

Shown here:

 

https://themattressexpert.com/latex-toppers/suite-sleep-toppers/

 

This has worked for many before you with the same problem.

(You aren't alone.)

 

FedEx shipping is free and there's no sales tax.

 

 

 

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Phone: 1-856-874-6894 

Free Delivery...Factory Direct.

All Items Made Factory Fresh to Fill Your Order

Serving The US & Canada...NO SALES TAX.

A complaint about the Simmons Beautyrest mattress.

Evelyn writes:

 

Hi Pete,

I have a complaint about the Simmons Beautyrest mattress I bought a few years ago.

Can you help me with this?

Thanks, Evelyn

 

Hi Evelyn,

I looked through my records and saw that you didn't buy it through us.

The first people to call about this, is the retailer from whom you bought it.

They are required to process your warranty claim with the manufacturer.

Thanks, Pete

 

*****************************************

 

Hi Pete,

I called them first, and they told me to contact you.

Thanks, Evelyn

 

Hi Evelyn,

I'm sure there's a misunderstanding somewhere.

The mattress warranty is provided by the manufacturer.

The process for this starts with your retailer.

If your retailer is no longer in business, or if they refuse to service you as required by the factory, then you can register your complaint with the factory, directly.

 

Call your retailer again and ask to speak to the manager or owner if you get nowhere with the person answering the phone. If they continue to stonewall you, register your complaint with Simmons.

Here is the link you'll need to do that.

https://www.beautyrest.com/warranties/claim/

 

 

Retailers who refuse to handle your warranty claim, run the risk of losing their ability to sell those mattresses.

I can't help but feel that your original phone call was simply mishandled.

Try them again, before filling out the information on that link.

It's not supposed to be this difficult.

 

 

 

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Phone: 1-856-874-6894 

Free Delivery...Factory Direct.

All Items Made Factory Fresh to Fill Your Order

Serving The US & Canada...NO SALES TAX.

 

 

Back Pain from a Sagging Sealy Mattress.

William writes: 

 

Hi Pete,

I've just be declined by Sealy for a replacement mattress. The one I bought last year is sagging.

The sag is deep enough, but there is a slight, barely perceptible perspiration stain on the mattress.

It was for this reason, I was denied an exchange.

The sag is bad enough that it is causing me back pain. So now I have to buy a new mattress.

Am I going to run into this with every mattress? It sounds, to me, like an excuse to not service their customers.

I can't afford to replace these every year. What's your best advice?

Thanks William.

 

Hi William,

The "Stain Clause" is part of every mattress' warranty.

It's not an excuse, but a legitimate reason.

When moisture seeps into the upholstery layers, they break down...lose their resiliency and begin to sag.

Your Sealy mattress is upholstered with memory foam, which isn't very resilient to begin with.

The very first thing is to avoid mattresses upholstered with memory foam.

 

It is extremely important for you to use a waterproof mattress protector.

We carry a couple of very high quality organic cotton waterproof mattress protectors.

Shown here:

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Everyone should use a waterproof mattress protector on every mattress in the home.

It's the best way to protect your investment. You wouldn't be in this position today, had you been using one.

 

We also have available, excellent quality mattresses at reasonable prices.

Here are a couple of links to those. You only need to replace the mattress. 

Your foundation does not need to be replaced, as it is only a year old.

https://themattressexpert.com/our-brands/two-sided-mattresses/

 

 

https://themattressexpert.com/our-brands/wolf-mattresses/wolf-hybrid-mattress/

 

UPS Shipping is free and there's no sales tax.

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Phone: 1-856-874-6894 

Free Delivery...Factory Direct.

All Items Made Factory Fresh to Fill Your Order

Serving The US & Canada...NO SALES TAX.

Stain on Mattress Will Void the Warranty.

Chase writes:

Hello Pete,

I found your website and have a question regarding my pillow top that is sagging.

I have a tech coming by to inspect the sag on the mattress. 

I’m sure the sag is enough to get me a replacement. 

However, I have this really light line of what seems to sweat stain UNDER the mattress.

 

The thing is, I’ve had a mattress protective cover under my sheets since I’ve purchased the mattress.

It has never come off, and no stains are visible on the top or sides of the mattress.

 

My worry is this stain line under the mattress is going to cause a void in my warranty - even though I have had the protector with no stains on top/sides.

 

What are your thoughts?

 

Thanks and look forward to hearing from you.

-Chase

 

Hi Chase,

The stain on the mattress will void the mattress’ warranty, regardless of having a mattress protector on it.

If the mattress protector is waterproof, some brands advertise that they will warranty the mattress if the protector fails.

However, I’ve never heard of a consumer prevailing in such a claim.

What brand mattress protector do you have?

 

 

 

We recommend using a waterproof mattress protector with every mattress.

Keeping the upholstery materials clean and dry will extend the life of the mattress.

https://themattressexpert.com/bedding/gotcha-covered/

 

 

Thanks, Pete

Phone: 856-874-6894

Website: https://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

A Mattress to Relieve Back Pain from Herniated Discs.

Beth writes:

 

Hi Pete,

My husband has a couple of herniated discs.

We bought a memory foam mattress after the salesperson told us this was best for his condition.

At first, it seemed to help a bit. We were hopeful that his back would continue to improve with time.

The best result was at the beginning. But now, his back pain is worse than before.

Unfortunately for us, "Now", is after the comfort exchange period has ended.

I can't return it and I can't exchange it. He's back to sleeping in his recliner.

We need a mattress that will relieve his back pain for more than a couple of months.

Neither of us are heavy. What would you recommend we buy now?

I sleep on my side. He sleeps on his back. We need a queen size mattress.

Thanks, Beth

 

Hi Beth,

Today's salespeople are trained on how to close a sale...and that's is the extent of their training.

In the old days, we learned about the components of a mattress...how each of them worked and the benefit they provided. But then again, that was at a time when the factories compete with each other to make a quality mattress.

 

Since then, all of the name brands have been sold to investors.

All of the name brands and many of the off brands use memory foam, which is specifically designed to cause a mattress to need frequent replacing. Memory foam is, in fact, the worst upholstery material ever invented.

No only is it a lousy product, in terms of quality, it also off gasses the toxic chemicals form which it's made.

So, the key to a successful mattress purchase is to avoid any mattress made with memory foam.

 

Also, any all foam mattress is the wrong choice to support herniated discs.

Even an all latex mattress, which is the best of the foams, won't do the job.

His spine requires the push back support of an innerspring mattress.

The best of those is an individually pocketed coil, which maintains the natural alignment of the spine.

It's THIS that will relieve his back pain. 

Add latex upholstery to that, and you have a mattress that provides the proper support for herniated discs that will do so for many years to come. Latex upholstery is very comfortable and extremely long lasting.

Here is a link to two mattress. Both will do the job. The Tulah is the more comfortable at the surface.

Since there is a female who will sleep on this mattress, I recommend to the Tulah model to relieve hip pain, which is common with female side sleepers. 

 

https://themattressexpert.com/our-brands/wolf-mattresses/wolf-hybrid-mattress/

Wolf Hybrid Mattress | The Mattress Expert The Uno Smart adjustable base created by Magniflex is a product of German engineering that has been designed to provide our customers with the highest level of well-being with several benefits to ensure satisfied customers. themattressexpert.com

 

Shipping is free and there's no sales tax.

 

 

 

 

We recommend using a waterproof mattress protector with every mattress.

Keeping the upholstery materials clean and dry will extend the life of the mattress.

https://themattressexpert.com/bedding/gotcha-covered/

 

 

Thanks, Pete

Phone: 856-874-6894

Website: https://themattressexpert.com/

Email: pete.themattressexpert@gmail.com

Problems with a 10 Year Old Bassett Carrington Chase Latex Mattress.

Sue writes:

 

Hi Pete,

I have a 10 year old Carrington Chase latex mattress that I purchased at Bassett Furniture.

It came with a 20 year warranty. But, the store is out of business and I don't know where to file a warranty claim.

 

Also, this mattress has softened over the years and my back is hurting me.

I like a very firm feel. Would one of your firm latex toppers help with that?

Thanks, Sue

 

Hi Sue,

Sealy owned Bassett and used the Carrington Chase label for the Bassett Furniture stores.

Since then, Sealy was purchased by Tempurpedic.

At this point, you will need to file your warranty claim with Tempur-Sealy directly.

Here's a link where you can do that:

https://www.sealy.com/file-warranty-claim/

 

File a Warranty Claim | Sealy Warranty Claim. If you have a question or comment, please contact us using the information below. And be sure to check the FAQs — you may find just the answer you're looking for. www.sealy.com

 

Frankly, you don't need to buy anything to make your mattress firm.

All you need do, is flip it over.

Even though it's a one sided mattress, the underside is firm latex that supports the softer latex and poly foam on top of it.

Once flipped, the firm latex will be on top...providing a very firm feel.

If you like the feel, you don't need to buy anything.

If it's too firm for you, you can then add a Pure Bliss 2" Plush Latex Topper to it for additional surface comfort.

Shown here:

https://themattressexpert.com/pure-latexbliss-toppers/

 

Those are delivered free and there's no sales tax.

 

 

Thanks, Pete

 

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You....

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....NO SALES TAX.

 

IMPORTANT INFORMATION:

Protect and maximize your mattress investment. Use a waterproof mattress protector.

https://themattressexpert.com/bedding/gotcha-covered/protectors/

Protectors | The Mattress Expert Our fitted sheet style mattress protector is designed to be undetectable under your fitted sheet. First, we started with an incredibly soft 100% GOTS certified organic cotton jersey sleeping surface. themattressexpert.com

Warranty Problems. Back and Hip Pain on a Plush Simmons Beautyrest Mattress.

Anne writes:

 

Hi Pete,

My Simmons Beautyrest plush mattress sagged more than 1 1/2 inches after only a few years.  

The store where I bought the mattress had an inspector come out and verify this.  

Because it was within the manufacturer's warranty period, I was issued ~$1000 credit to pick out a new Simmons mattress.  

So, I paid the difference in price. They fought me tooth and nail on price matches and a free boxspring promotion given by Simmons.

Because the store said none of that applied because this is a warranty replacement.  

We worked through that, but now the new Simmons mattress is causing just as much back and hip pain as my old one.  

The inspector came back out and this bed is fine.

The store said I could do a re-select but they will charge me a 25% restocking fee and shipping costs.  

Plus, there are no other Simmons beds that this store carries that I'm interested in. 

I have two questions:

1)  Is it true that a store that has a matching price policy doesn't have to match the price on a warranty purchase? 

(There was over a $600 difference than what other stores sell the mattress for.)

and

2) If I again pay more money and re-select, am I allowed to purchase a different brand, say Serta?  

And if so, will my new Serta mattress be covered for its full warranty like a new purchase would? 

Any information you have will be greatly appreciated.

Thanks you, Anne

 

Hi Anne,

You got screwed on this from the start. But, you only have yourself to blame. You didn't bother to read the mattress' warranty card.

If the factory authorizes an exchange, then they will send you a replacement at NO CHARGE...just delivery costs.

The $1000 credit was the retailers way of turning a service call into a sale. 

Lots of retailers are getting away with that today, because nobody bothers to read the warranty card.

 

Your initial mistake was to get a plush Beautyrest, which uses a very thin wire coil, which almost always ends up in a warranty claim. 

You then replaced it with the same thing....with all the same problems.

The new mattress has more memory foam, which only made matters worse.

  

On my website, you'll noticed that we do not offer any of their plush models...and for that reason.

1) There are plenty of stores that offer great deals with one hand and take them away with the other. Read the fine print in their ads.

2) That 25% restocking should also tell you that you could easily wind up with a mattress that someone else used and returned. 

The one you have now, could very well be one of those.

     

Also, Serta makes a poor quality product. You'd just be going from the frying pan to the fire.

 

You've already been screwed by this retailer of yours.

You've already noticed that their prices are too high.

Why would you continue to do business with them? Are you expecting a different result?

 

I suggest that you concern yourself, less about the worthless warranties and these comfort exchange scams, and more about the quality of the mattress.

I recommend buying The Simmons Beautyrest Platinum Series Gibson Grove Luxury Firm Mattress Only. (Your boxspring is fine).

Shown here:

https://themattressexpert.com/our-brands/simmons/beautyrest-recharge-world-class/

Beautyrest Recharge World Class Mattresses For Sale | The Mattress Expert Beautyrest Recharge World Class Mattress is known for providing both comfort and support. Contact The Mattress Expert to order yours today! 856-874-6894 themattressexpert.com

 

For the combination of that plush feel you like and much greater longevity for the mattress, add a Pure Bliss 2" Plush Talalay Latex Topper.

Shown here:

https://themattressexpert.com/pure-latexbliss-toppers/

  

The mattress comes with White Glove Delivery, which includes removal of your old mattress.

The Latex Topper arrives via UPS.

Delivery is free and there's no sales tax.

 

 

Thanks, Pete

Phone: 1-856-874-6894 
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