The Mattress Expert

Simmons Beautyrest Legend Plush Mattress Arrived Damaged.

Helen writes:

Hi Pete,

I came across your blog and website after looking for help with a recent mattress purchase.

I bought a Simmons Beautyrest Legend in plush. It arrived damaged.

They will be exchanging the mattress later this week.

My question is, should I have them bring me the same mattress or the Luxury Firm model?

Thanks, Helen

 

Hi Helen,

The gauge of the wire used to make the coils in their plush models, is very thin.

They wear out quickly, and are the source of all of Simmons' negative reviews.

So yes, get the Luxury Firm version of that mattress.

 

There's something else, also very important.

Simmons did not delivery them a damaged mattress.

Stores, like the one from which you bought yours, offer a comfort exchange.

Neither Simmons, nor any of the other name brands participate in this offer.

That store cannot return those sent-back mattress to the factory for credit.

Stores have to do something else with those mattresses.

Many stores will put them on the floor and sell them off at a reduced price as a floor model.

And as illegal as it is, some stores try to pawn them off as new to the next person who wants one.

This is especially true of the store that sells the Beautyrest Legend...there's only one store that has that label.

 

So, to ensure that you are getting a new mattress, you have to inspect the packaging.

To hide the fact that it's a used mattress, the delivery guys are instructed to unpack it in the truck.

Make sure you tell the store manager that you insist it be unpacked in your home, and NOT on the truck.

 

Here's what to look for:

Inspect the four edges of the mattress...specifically, the plastic that encases it.

When packed at the factory, there's a layer of plastic on top and bottom.

Those layers of plastic are heat sealed on all four sides of the mattress.

 

When a used mattress is returned to a plastic bag, one of those edges will be taped closed...not heat sealed.

That's what to look for. If you see one side taped closed, you know it's a used mattress...returned on comfort exchange.

 

 

 

 

We recommend using a waterproof mattress protector with every mattress.

Keeping the upholstery materials clean and dry will extend the life of the mattress.

https://themattressexpert.com/bedding/gotcha-covered/

 

 

Thanks, Pete

Phone: 856-874-6894

Website: https://themattressexpert.com/

Email: [email protected]gmail.com

My New Simmons Beautyrest Mattress Needs a Latex Topper.

Jillian writes:

 

Hi Pete,

Well, it's just like me to put the cart before the horse.

I went online to research mattresses AFTER buying one, just yesterday.

 

I happened across a Simmons Beautyrest Mattress that I liked a lot. 

It was a floor sample close-out, which I got for 50% off the tagged price.

I felt like I couldn't pass it up.

When I got home, I started feeling a little suspicious, since the salesman was such a fast talker.

 

Anyway, it turns out that it's one of the mattresses you often recommend for heavy people.

It was the Simmons Beautyrest Black Desiree luxury firm.

It was only a little less expensive that a new one from you, which made me think that the 50% was off an inflated price.

 

After reading your blog posts about that mattress, I see that my new mattress needs a latex topper for my new mattress, so that it will last for a while.

Please confirm for me that I should add a Pure Bliss 2" plush talalay latex topper.

I just want to make sure that I'm ordering the right one.  

 

Thank you in advance for your advice, Jillian

 

Hi Jillian,

Well, you didn't give me much to add to this. I am happy to see that you found me and did some reading.

Yes, the latex topper will absorb your body weight, insulate you from the memory foam in the mattress and add years of comfortable life to that mattress.

As a floor sample close-out, you will no longer have a manufacturer's warranty. 

Adding a latex topper will insure that you won't need that warranty.

The latex topper you named is the one to get.

Here is a link to the Pure Talalay Bliss 2" Plush Natural Talalay latex Topper:

https://themattressexpert.com/pure-latexbliss-toppers/

UPS Delivery is Free and there's NO Sales Tax.

 

 

Thanks, Pete

 

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

Factory Direct to You....

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....NO SALES TAX.

 

IMPORTANT INFORMATION:

Protect and maximize your mattress investment. Use a waterproof mattress protector.

https://themattressexpert.com/bedding/gotcha-covered/protectors/

Is there such a thing as a knockoff mattress?

Jamal writes:

Hi Pete,

Is there such a thing as a knockoff mattress? 

Two years ago, my husband bought a Brand new Simmons Beautyrest mattress off Craigslist. 

The seller said he was a wholesaler and got overstock mattresses from large companies, and that was why the price was only $800 for a king mattress. 

These were over $2000 in stores. 

It turned out to be the worst mattress we ever bought, and caused back pain we had never had in our lives, due to the lack of support. 

We finally bought a new mattress. When moving that one out, I noticed how cheap the construction was on the bottom of the mattress. 

The seams were unevenly stitched and coming apart, and the seam fabric was almost like thick paper. 

It seemed odd for such a supposedly high quality expensive mattress. 

Did we maybe buy a fake mattress?

Thanks, Jamal

 

Hi Jamal,

There is no market for bootleg mattresses.

What you found, was a seller on Craig's List that lied through his teeth about everything. (No Surprise There!)

What you bought, was a "salvage" mattress.

Salvage bedding are the factory returns due to defect, which are loaded on trailers and sold by the trailer full for pennies on the dollar.

They are already defective and no bargain to anyone.

There are also physical stores, that pose as "Clearance Centers", that sell such mattresses.

 

 

Thanks, Pete

 

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

Factory Direct to You....

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....NO SALES TAX.

 

I Bought a New Mattress, But Received a Used One Upon Delivery.

Hi Pete,

I bought a CA King mattress from a local furniture store.  

I tried several and settled on a firm with a pillow top. 

It was delivered without any mattress tags except from the furniture store.

There was no manufacturer's product information or warranty…nothing came with this mattress. 

It was delivered late in the day, in the dark, and we simply put sheets on it and thought we were all set.

Day one it was very soft and sagged on both sleeping sides but the middle was firm. 

This is a visible and obvious sagging even when the bed is made! 

I called the store and they sent an independent "mattress evaluator" to assess the situation. 

It was determined by measurements and pictures that this mattress is showing a 1" sag only on each of the sides, while the middle seemed within their limits. 

The mattress is now one month old and we have not had a good nights sleep on it. I am 125 lbs and my husband is 195 lbs. 

This mattress is only one month old and the manager at the store says that this data is well within the manufacturers specs so they are not going to replace it.

I am desperate, sleep deprived and getting angry at this total lack of customer satisfaction from the retailer and manufactuer.

PLEASE ADVISE.

Thank you in advance for any help you may be able to give us.

Judy

 

Hi Judy,

From everything you had to say, you've been had. They pulled a fast one on you.

New mattresses are not delivered with the middle being firmer and each side sagging.

New mattresses come with all the tags in place.

What you got, is a used mattress....one that has been in someone's home and returned.

This is often the case with stores that offer comfort exchanges.

There are also stores that buy trailer loads of factory returns and try to pass them off as new.

You will need help getting a refund for what you have. Stores that stoop to this level aren't very good about that.

I suggest calling one of your local TV stations...the one with the consumer watchdog segment and telling them your story.

It's amazing, the results they get.

This would be in lieu of getting a lawyer...something you may have to resort to, if all else fails.

I think it's fair to say that appealing to that store's sense of decency, since they don't appear to have one, will be a waste of time and effort.

 

 

Delivery is Free and there's NO SALES TAX

 

Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.

Danican Waterproof Mattress Protectors Sleep Cool and Won't Shrink washed in hot water...fits up to 18"

http://themattressexpert.com/mattress-protectors/

 

Thanks, Pete

 

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

Factory Direct to You....

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....NO SALES TAX.