The Mattress Expert

Is there such a thing as a knockoff mattress?

Jamal writes:

Hi Pete,

Is there such a thing as a knockoff mattress? 

Two years ago, my husband bought a Brand new Simmons Beautyrest mattress off Craigslist. 

The seller said he was a wholesaler and got overstock mattresses from large companies, and that was why the price was only $800 for a king mattress. 

These were over $2000 in stores. 

It turned out to be the worst mattress we ever bought, and caused back pain we had never had in our lives, due to the lack of support. 

We finally bought a new mattress. When moving that one out, I noticed how cheap the construction was on the bottom of the mattress. 

The seams were unevenly stitched and coming apart, and the seam fabric was almost like thick paper. 

It seemed odd for such a supposedly high quality expensive mattress. 

Did we maybe buy a fake mattress?

Thanks, Jamal

 

Hi Jamal,

There is no market for bootleg mattresses.

What you found, was a seller on Craig's List that lied through his teeth about everything. (No Surprise There!)

What you bought, was a "salvage" mattress.

Salvage bedding are the factory returns due to defect, which are loaded on trailers and sold by the trailer full for pennies on the dollar.

They are already defective and no bargain to anyone.

There are also physical stores, that pose as "Clearance Centers", that sell such mattresses.

 

 

Thanks, Pete

 

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I Bought a New Mattress, But Received a Used One Upon Delivery.

Hi Pete,

I bought a CA King mattress from a local furniture store.  

I tried several and settled on a firm with a pillow top. 

It was delivered without any mattress tags except from the furniture store.

There was no manufacturer's product information or warranty…nothing came with this mattress. 

It was delivered late in the day, in the dark, and we simply put sheets on it and thought we were all set.

Day one it was very soft and sagged on both sleeping sides but the middle was firm. 

This is a visible and obvious sagging even when the bed is made! 

I called the store and they sent an independent "mattress evaluator" to assess the situation. 

It was determined by measurements and pictures that this mattress is showing a 1" sag only on each of the sides, while the middle seemed within their limits. 

The mattress is now one month old and we have not had a good nights sleep on it. I am 125 lbs and my husband is 195 lbs. 

This mattress is only one month old and the manager at the store says that this data is well within the manufacturers specs so they are not going to replace it.

I am desperate, sleep deprived and getting angry at this total lack of customer satisfaction from the retailer and manufactuer.

PLEASE ADVISE.

Thank you in advance for any help you may be able to give us.

Judy

 

Hi Judy,

From everything you had to say, you've been had. They pulled a fast one on you.

New mattresses are not delivered with the middle being firmer and each side sagging.

New mattresses come with all the tags in place.

What you got, is a used mattress....one that has been in someone's home and returned.

This is often the case with stores that offer comfort exchanges.

There are also stores that buy trailer loads of factory returns and try to pass them off as new.

You will need help getting a refund for what you have. Stores that stoop to this level aren't very good about that.

I suggest calling one of your local TV stations...the one with the consumer watchdog segment and telling them your story.

It's amazing, the results they get.

This would be in lieu of getting a lawyer...something you may have to resort to, if all else fails.

I think it's fair to say that appealing to that store's sense of decency, since they don't appear to have one, will be a waste of time and effort.

 

 

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Thanks, Pete

 

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You....

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....NO SALES TAX.