The Mattress Expert

Stuck, dealing with a mattress retailer that doesn't care.

Hi TME,

This post was an email sent to a woman who called me, distraught over her situation.

It's not an uncommon problem, so I thought I'd share it with all of you.

This person, like so many others, had been taken in by advertising and by a smooth talking salesperson.

In her case, the mattress is a Stearns & Foster. But this situation isn't unique to that brand.

She's a large woman who suffers with back pain and arthritis.

She was sold an expensive, poor quality pillowtop mattress and an adjustable bed base that she didn't need.

Now, she feels like she's stuck, dealing with a mattress retailer that doesn't care. 

Thanks, John

 

Hi John,

A retailer is obligated to service you if they sell you a defective product.

Even then, they are under no obligation to refund your money…only provide you with an exchange.

However, the problem with your mattress isn’t likely to a defect.

S&F, owned by Tempurpedic since 2013, hasn’t made a mattress worth buying since before January of 2014.

So, to exchange that mattress for any other S&F model will result in the same dissatisfaction that you’re experiencing now.

 

If you are forced to accepting an exchange, choose a mattress that has no memory foam in it. 

It’s the memory foam that is causing your problems.

 

If you aren’t receiving the level of satisfaction from your retailer that you want, there are steps you can take to coerce them to service you as you want.

You can contact the BBB, your state’s Bureau of Consumer Affairs, your state’s Attorney General, local news agencies consumer advocates, leave negative reviews on the internet.

Threatening to take these measures can have a positive result.

It’s important to register your complaint to the person at the top of the chain.

Owners dislike having to get directly involved with this sort of thing and often will instruct their subordinates to give you whatever you want just to avoid dealing with your problems.

 

As I said, it's the memory foam in your mattress is what’s causing your problems.

Memory foam is poorest quality upholstery material on the market.

Memory foam is specifically designed to cause a mattress to need frequent replacing…which enhances profits for everyone.

Even though the memory foam collapses when you're in bed, it returns close enough to its original shape when you get out of bed…which allowing you to prevail in a warranty claim, highly unlikely.

Memory foam is a temperature sensitive material that softens as it warms from your body heat. 

It reflects your body’s heat back to you, causing the mattress to sleep hot.

And as if all that weren’t bad enough, memory foam off gasses the toxic chemicals from which it’s made.

Memory foam consists of 61 different chemicals.

Some of those chemicals are carcinogenic…formaldehyde and benzene are only 2 of the more dangerous chemicals used.

 

All of the name brands have been sold and all are using memory foam upholstery.

All of them are a problem and none of them are worth buying.

You mentioned Gold Bond during our conversation. 

That would be a good brand to consider. 

Just make sure that whatever you get next has no memory foam.

 

To address your problem immediately, flip your mattress over and add whatever you have on hand to soften it…like a comforter. This trick will help you get a better night’s sleep while you wait for this issue to be resolved.

 

We had been a Sealy/S&F dealer for many years prior to Tempurpedic buying them.

We stopped selling both brands because we knew what to expect from memory foam.

We went shopping at the industry trade shows for high quality alternative brands.

 

The Natura of Canada Greenspring Mattresses are what we found to replace S&F.

The specifications are higher quality than the specifications of S&F BEFORE Tempurpedic bought them.

For a woman your size, with your physical ailments, my recommendation will come in two parts.

1) A mattress strong enough to hold up under your weight over the long term.

2) A soft latex topper to cushion the surface for your arthritis.

 

Natural Latex is and has been the best upholstery material for the last 100 years.

A latex topper will also absorb much of your body weight, which will cause the mattress to last longer than it would without it.

Years from now, when the latex topper needs to be replaced, you can do that without having to replace the mattress.

There is NO Memory Foam in these mattresses. There are no pillowtop mattresses on our website, either.

The pillowtop part of a mattress is the first thing to show wear…and it does so much too quickly.

 

The mattress I’m recommending for you is the Natura of Canada Greenspring Luxury Firm.

Click on this link to view the line and click on each model to view specifications and prices.

https://www.themattressexpert.com/natura_mattresses.html#/

 

 

Add to that, the Suite Sleep 3” Organic Latex Topper in Soft.

Shown here:

https://www.themattressexpert.com/suite_sleep_latex_toppers.html#/

 

An adjustable bed base is a good thing to have if you spend time in bed reading, watching TV, or working/playing on a lap top.

For sleeping, it has little to no therapeutic value.

Sleeping flat, which maintains the natural alignment of the spine, is what best relieves back pain.

What’s more, an adjustable bed will cause whatever mattress you chose to go with it to wear quickly.

When the head is raised, your body weight shifts from being evenly distributed to a central point just under your butt.

It’s at this point in the mattress that will wear more quickly than it normally would.

 

You have to understand what you’re up against when shopping at most of today’s mattress stores, which is a sea of mattresses upholstered with memory foam.

Salespeople are poorly trained when it comes to knowing their products.

They are no longer made to understand the components of their mattresses or how they work.

They are, now, no better equipped to advise anyone as to what they need than the man in the moon.

Today’s mattress sales training is focused on how to maximize the dollars of the sale, and how to close the sale.

 

The mattress industry, on a whole, has gone bad.

Millions of dollars are spent to advertise poor quality products, which you pay dearly for to cover the expense of that advertising.

 

I wish you luck with all of this.

 

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Thanks, Pete - TME

 

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Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://www.themattressexpert.com/store/p169/Organic_Cotton_Waterproof_Mattress_Protector.html#/

 

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Simmons Beautyrest two-sided, flippable mattresses?

Betty writes:

 

Hi Pete,

Are the Simmons Beautyrest two-sided, flippable mattresses?

How thick are they please?  

We bought a Beautyrest in 1952 and used it for 20 years and it was still in good shape because we were religious about turning and rotating it.  

No other mattress can compare.

Thank you, Betty

 

Hi Betty,

An awful lot has changed since 1952. In fact, almost everything has changed.

I was born in 1952...and I've changed quite a lot since then.

God took one look at what He had just created and said, "Never again!", and broke the mold.

 

The only thing that remains the same, in a Simmons Beautyrest mattress, is the individually pocketed coils.

In 1952, those mattresses were: two sided, button tufted, and upholstered with horse hair and cotton batting.

About 20 years later, the upholstery changed to polyurethane foam.

About 30 years later, they stopped using the button tufting.

About 50 years later, they began making them only one sided.

About 60 years later, Simmons was sold to an investment group, and they started using memory foam in some of their models....and now, all of their models.

About 65 years later, they switched to using all memory foam.

Today, there isn’t a Simmons Beautyrest mattress made, that will last for more than a few years, with the softer models lasting only a year or two.

And if you happen to be larger, heavier people, you’ll only get a few months out of them.

If you look online, at reviews for Simmons Beautyrest mattresses, you’ll see that they are no less than horrible.

 

You can blame most the decline in quality to the memory foam.

Memory foam is specially designed to cause a mattress to need frequent replacing.

But because the memory foam returns when you get out of bed, it is highly unlikely to prevail in a warranty claim. You simply must buy new.

 

Memory foam is the worst upholstery material ever invented.

It has created a boon for the industry and a nightmare for the consumer.

 

In fact, all of the name brands that you could once trust to make a quality mattress, have been sold to investors who are now using memory foam. Now not a one of them makes a mattress that's worth buying.

 

If you would like to buy a good quality, old fashioned, two-sided mattress that uses the individually pocketed coil system, and is upholstered with polyurethane foam...and containing No Memory Foam, let me suggest the Wolf Two-Sided Brolynn Mattress, which comes in 3 choices of comfort.

You'll want it in firm, if you want a mattress that feels more like the one you bought in 1952.

Back then, they only came in "Firm".

(Don't be fooled by the price. It doesn't cost a lot to make a good quality mattress)

It does, however, cost a lot in advertising to sell you a poor-quality mattress.

 

Click on this link to view specifications and prices.

https://themattressexpert.com/our-brands/two-sided-mattresses/

 

Delivery is free and there’s no sales tax.

 

 

 

 

 

 

Thanks, Pete

 

VERY IMPORTANT:

Keeping your mattress clean and dry will increase its longevity.

We recommend our Organic Cotton Waterproof Mattress Protector. 

https://themattressexpert.com/bedding/sleepbeyond/sleep-beyond-bedding/sleep-beyond-mattress-protector/

 

Website: http://themattressexpert.com/

Email: [email protected]

Phone: 1-856-874-6894 

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A Terrible Time Sleeping on an Original Mattress Factory Orthopedic Pillowtop Mattress.

Sandy writes:

Hello Peter,

We need some help! My husband and I bought an Original Mattress Factory orthopedic pillow top mattress  and are having a terrible time sleeping. 

He has a severely arthritic hip and wakes every hour with pain. I also find myself awakening with hip/back pain. This new mattress seems to be elevated in the middle all the way across.

If you lay on it without a pillow, your head drops down and it's as if your body is arched. It is very strange, feels as if someone is pushing their fist up into your back. 

Can you advise what type of mattress and topper? His hip is extremely painful 24 hours a day since the purchase of the new mattress. 

Thank you, Sandy.

 

Hi Sandy,

Your troubles stem from the memory foam in the mattress.

Relieving the pain in his hip should be as easy as adding a soft latex topper. You may not need to get a new mattress.

When it comes to relieving pressure point pain, nothing works as well as soft Talalay Latex.

I would suggest that you buy the topper first. If that's all you need, you've saved the cost of a new mattress. 

Here's the link. Order a 2" Soft Talalay Latex Topper.

https://themattressexpert.com/mattress-toppers-latex-more/

 

Delivery is Free and there's NO SALES TAX

 

Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.

Danican Waterproof Mattress Protectors Sleep Cool and Won't Shrink washed in hot water...fits up to 18"

http://themattressexpert.com/mattress-protectors/

 

Thanks, Pete

 

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

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A Mattress from "The Dump"?

Jessica writes:

Hi!

I live in the Philadelphia area and we have a store called 'The Dump', I was wondering if you know anything about the mattresses they sell there.  For example, are they used and would you recommend buying a mattress from a place like that? 

Thanks!  Jessica

Hi Jessica,

I used to live in the Philly area and remember their commercials on TV. Frankly, I was never impressed with what I heard and saw.

Unlike 10 or so years ago when most mattresses were well made, today's mattresses are not...designed to be replaced frequently. 

Today's mattresses has lots of memory foam, which is the wort upholstery material on the planet.

I'd venture to say that most of the mattresses at The Dump, will be like this.

The white label at the head of the mattress will show, by percentage, the upholstery materials used inside. Memory foam is aka Visco foam.

This is what you'll want to avoid if you hold out any hope for long term quality. 

Memory foam is made to sell, but won't last long at all. To add injury to insult, memory foam is comprised of many chemicals...some of which are toxic.

Today, it's important to know what's inside before you buy.

Toxic Memory Foam

Thanks, Pete

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

Factory Direct to You....All Items Made Factory Fresh to Fill Your Order

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Bought a New Mattress, got a used one.

Judy writes:

Bought a Pegasus CA King mattress from Mor furniture. Tried several and settled on a firm with a pillow top. 
It was delivered without any mattress tags except from the furniture store, no product information or warranty…nothing came with this mattress. It was delivered in the dark and we simple put sheets on it
and thought we were all set.
Day one it was very soft and sagged on both sleeping sides but the middle is firm. This is a visible and obvious sagging even when the bed is made! Called Mor and they sent an independent "mattress evaluator" to assess the situation. It was determined by measurements
and pictures that this mattress is showing a 1" sag only on the sides and the middle seemed within their limits. 
The mattress is now one month old and we have not had a good nights sleep on it. I am 125lbs and my husband is 195lbs. This mattress is now one month and Mor says that this data is well within the manufacturers specs so they are not going to replace it. I am desperate, sleep deprived and getting angry at this total lack of
customer satisfaction from Mor and Pegasus.
PLEASE ADVISE.
Thank you in advance for any help you may be able to give us.
Judy

Hi Judy,

From everything you had to say, you've been had. They pulled a fast one on you.

New mattresses are not delivered with the middle being firmer and each side sagging.

New mattresses come with all the tags in place.

What you got, is a used mattress....one that has been in someone's home and returned.

This is often the case with stores that offer comfort exchanges.

There are also stores that buy trailer loads of factory returns and try to pass them off as new.

You will need help getting a refund for what you have. Stores that stoop to this level aren't very good about that.

I suggest calling one of your local TV stations...the one with the consumer watchdog segment and telling them your story.

It's amazing, the results they get.

This would be in lieu of getting a lawyer...something you may have to resort to, if all else fails.

I think it's fair to say that appealing to that store's sense of decency, since they don't appear to have one, will be a waste of time and effort.

 

 

Thanks, Pete

Phone: 1-856-874-6894 (PST Hours 9am to 5pm, Daily)
Email: [email protected]

Website: http://themattressexpert.com/

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Featuring: Simmons Beautyrest, Pure Bliss & EverEden Latex Mattresses, All-Natural Latex Toppers

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Kingsdown Mattress help

Althea writes:

Hello. My husband and I purchased a kingsdown last year. We had one from years ago a number 2 that we loved. Of course it was 3000 and lasted about 5 years. When we went to find another one. Of course everything had changed. So the salesperson showed us a lower end innerspring that we loved when we laid on it. So we ordered it. We get it and the WORST sleep ever. No cushion etc. So I take off sweaty waterproof mattress pad and sheets and it's like they forgot to put all the cushion in. I could grab the top and pull it up like 5 inches. So we head back to retailer. They said they could send out another obviously it was defective. ( should have went with that) but we choose to "upgrade " to kingsdown memory foam glacier. Felt great at the store. So it's delivered ( also we paid a lot more for it). HORRIBLE!!!! It took a year for it to somewhat break in. That lasted about two weeks. Hate the sinking feeling and it had absolutely NO support. Well during that year we removed the waterproof cover they sold us. Due to the fact we had pools of sweat during the night. Well I got a mascara stain on the mattress. So our warranty is void. But we didn't know that until they sent out the 3 rd party warranty people. The mattress that should slowly return its shape had over 1.5" sags with a hard bump in between. Also one edge was bowing in while he other was bowing out. So they turn in the paper and say it will take 5 to 10 days to hear back from Seldens. So day 10 with 5 minutes left of work hours I call and the lady is like " yeah I saw your paper and due to stain kingsdown will not warranty it so now it's up to the manager who is on vacation until the next week. He will have to look to over." So I told her her whole scenario. She said that we will have to wait for the manager. So now they might give us a credit. When we went down to make claim the "new" salesperson. ( the other one is no longer there). She said it sounds like we would want a latex mattress. We laid on the s&f latex English manor house and loved how it felt ( we no longer however trust our judgement ). And they showed us another kingsdown the 12 gl which is like another $1500 but there is NO way! We would go there. We need help!!!! They carry the big S brands ( I have done so much research and am more confused then ever). Do you have a recommendation? I Hinkelman it was the plush or luxury firm. It was in the middle. Loved the " springy" feel. Hate he sinking feel. I am a side sleeper 5'4" 170. Husband is back sleeper and 5'10" 190. Since we loved the kingsdown #2 from the night it was delivered we know that there are great beds this was ten years ago though. 
Thank you
Alethea

Hi Alethea,

Kingdown has a terrible reputation. It is a limited distribution type company...allowing their retailers to charge high prices...2 to 3 times what they are worth.

I'm having a difficult time understanding how you can spend $3000 for a mattress that lasted you only 5 years...with you thinking that was such a good value, as to go out to buy another just like it. There is no shortage of stores selling junk mattresses and no shortage of consumers willing to believe every lie they're told. It's after you've been burned that I have such a difficult time understanding why you would, so easily, repeat that mistake. 

If you have $3000 to spend on a mattress, there's no reason why you shouldn't buy the best...instead of one of the worst.

Since your on step ahead of yourself here, awaiting the dictates of the store manager...take some time to peruse "The Best". 

Pure LatexBLISS...100% Talalay Latex Mattresses 

If you are denied an exchange, I can hook you up with a mattress that will last and remain comfortable for 20 years...turning that $3000 into something of real value.

Your experience took you to the illusion of quality. Pure LatexBLISS all-latex mattresses...the best in the industry for the past 60 years...is real quality.

 

 

Thanks, Pete....1-856-874-6894 (PST Hours 9am to 5pm, Daily)
www.themattressexpert.com

An On-Line Retailer of High Quality Mattresses and Mattress Accessories Since 2003.

FEATURING: The #1 Selling Brand in the USA...Beautyrest by Simmons

Pure, 100% All-Natural, Talalay & Dunlop Latex Mattress Products

 

Pure LatexBLISS...100% Talalay Latex Mattresses    

                        

EverEden....100% All-Natural Dunlop/Talalay Latex Mattresses

 

100% All-Natural Latex Mattress Toppers    

               

Also Featuring High Quality Sheets from Dream Fit...Guaranteed to fit and Guaranteed to Stay On

 

Simmons Beautyrest Black Bray Mattress‏

Rachel writes:

Hello,

I'm hoping you may be able to assist my husband and I select a mattress set. We tried a few at Macys yesterday and liked the firmness of

http://www1.macys.com/shop/product/hotel-collection-by-aireloom-king-mattress-set-vitagenic-ultra-firm-streamline?ID=610314&CategoryID=25957&LinkType=#fn=MATTRESS_COMFORT%3DExtraFirm%26sp%3D1%26spc%3D25%26ruleId%3D72%26slotId%3D8

However, we've read this mattress set does not last well. If you have suggestions for king size, extra firm, tight top mattress sets we'd really appreciate it. 

I've noted in other advice that our body sizes may assist: I'm 5"7" 160lbs and my husband is 6'4" 250lbs. 

Thanks in advance, Rachel

 

Hi Rachel,

You're right. Aireloom has a terrible reputation for quality.

Here is the link to the mattress that fits your description. It will hold up just fine.

 http://173.254.104.115/mattress-brands/simmons/beautyrest-black/

Simmons Beautyrest Black Bray Extra Extra Firm

 

Thanks, Pete....1-856-874-6894 (PST Hours 9am to 5pm, Daily)
www.themattressexpert.com
An On-Line Retailer of High Quality Mattresses and Mattress Accessories Since 2003.

 

FEATURING: The #1 Selling Brand in the USA...Beautyrest by Simmons

 

Pure, 100% All-Natural, Talalay & Dunlop Latex Mattress Products

 

Pure LatexBLISS...100% Talalay Latex Mattresses                            

 

EverEden....100% All-Natural Dunlop/Talalay Latex Mattresses

 

100% All-Natural Latex Mattress Toppers             

 

 

 

Original Mattress Factory orthopedic pillow top mattress

Sandy writes:

Hello,
We need some help! My husband and I bought an Original Mattress Factory orthopedic pillow top mattress 4 months ago and are having a terrible time sleeping. He has a severely arthritic hip and wakes every hour with pain. I also find myself awakening with hip/back pain. This new mattress seems to be elevated in the middle all the way across..if you lay on it without a pillow, your head drops down and it's as if your body is arched? It is very strange, feels as if someone is pushing their fist up into your back. Can you advise what type of mattress and topper? His hip is extremely painful 24 hours a day since the purchase of the new mattress.

 Sandy 

 

Hi Sandy,

Relieving the pain in his hip should be as easy as adding a soft latex topper. You may not need to get a new mattress.

I would suggest that you buy the topper first. If that's all you need, you've saved the cost of a new mattress. With your mattress being only 4 months old, you have a good chance of getting away with the topper only. 

Here's the link. Order a 2" Soft Talalay Latex Topper.

 

http://173.254.104.115/latextoppers/

Thanks, Pete....1-856-874-6894 (PST Hours 9am to 5pm, Daily)
www.themattressexpert.com
An On-Line Retailer of High Quality Mattresses and Mattress Accessories Since 2003.

FEATURING: The #1 Selling Brand in the USA...Beautyrest by Simmons

Pure, 100% All-Natural, Talalay & Dunlop Latex Mattress Products

Pure LatexBLISS...100% Talalay Latex Mattresses                            

EverEden....100% All-Natural Dunlop/Talalay Latex Mattresses

100% All-Natural Latex Mattress Toppers                                    

Octaspring Memory foam Mattress vs. Latex from pure LatexBLISS

Tom writes:    

I am very interested in what is developing about the most & best

mattress in the world. Particularly this new one called, "OCTASPRING" I AM IN THE 

SPACE TO BUY A NEW MATTRESS. However, at the various retail stores I have visited, 

every selection in there is, "the best". That can not be true. And laying on one for three

 minutes doesn't tell you much. They almost all feel good for such a short time. The two

 I have focused on are: Temperpedic & Select Comfort.

What can you tell me about this new one? Is it truly the "state of the art" in construction? 

Has it been out long enough to tell about its comfort? Who sells them in the USA? Like who is a distributor so I can see it?

Sincerely, Tom

 

Hi Tom,

As with many, you've gotten yourself caught up in the hype. After all your shopping, the two you're focused on are the worst choices you can make. You got there from all the BS you've been fed. These beds are the high profit lines. Everyone makes out, except the person buying. The Octaspring is memory foam.

Memory foam consists of 61 chemicals and some of them are toxic. 

What we promote is the real thing...the absolute best since the 

1920s...no hype, just truly high quality. Latex mattresses have 

long proven themselves as the best in terms of support, comfort 

and longevity. They are expensive, but because they are 

expensively made...and not to cover the extreme advertising costs.

Latex International of Connecticut is the premier manufacturer of latex and here is a link to their

pureLatexBliss line of mattresses.

http://themattressexpert.com/mattress-brands/all-natural-latex/pure-latexbliss/

Thanks, Pete....1-856-874-6894 (PST Hours 9am to 5pm, Daily)
www.themattressexpert.com
An On-Line Retailer of High Quality Mattresses and Mattress Accessories Since 2003.

FEATURING: The #1 Selling Brand in the USA...Beautyrest by Simmons

Pure, 100% All-Natural, Talalay & Dunlop Latex Mattress Products

Pure LatexBLISS...100% Talalay Latex Mattresses                            

EverEden....100% All-Natural Dunlop/Talalay Latex Mattresses

100% All-Natural Latex Mattress Toppers                   

Also Featuring High Quality Sheets from Dream Fit...Guaranteed to fit and Guaranteed to Stay On

Also Featuring High Quality Sheets from Dream Fit...Guaranteed to fit and Guaranteed to Stay On

 

 

 

 

PranaSleep lotus mattress

Fran writes:

Hi

I've just come from a local mattress store. I tried the PranaSleep lotus firm and the next one up little softer.  Felt fine

but looking at reviews not so good. What are your thoughts on  pranasleep?

I have the royal anniversary Stearns & Foster we bit too firm  it must be 17 yrs, thinking of just putting the talalay 2 in topper

I have back problems.

Thank you, Fran

Hi Fran,

You're the second person today with an old Stearns & Foster who isn't as comfortable as they'd like to be and are considering buying a new mattress.

The quality of most mattresses today is very poor, especially compared to yours. I'm glad you didn't pull the trigger on what would turn out to be a colossal waste of money.

About that, in particular, you don't need my opinion. You have the opinion of those who bought it. It's a path, upon which, they caution you not to follow.

For only a couple/few hundred dollars, you can transform what you have into the most comfortable bed you've ever owned.

A 2" soft Talalay Latex Topper is precisely what you need. The end result is something you won't have to replace for another decade. 

Here's the link to the latex toppers.

 

http://www.themattressexpert.co/Latex-Mattress-Toppers.html  

 

Thanks, Pete

Phone: 1-856-874-6894 
Email: [email protected]

Website: http://themattressexpert.com/

Factory Direct to You....All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....US & Canada...NO SALES TAX.