Anne writes:
Hi Pete,
My Simmons Beautyrest plush mattress sagged more than 1 1/2 inches after only a few years.
The store where I bought the mattress had an inspector come out and verify this.
Because it was within the manufacturer's warranty period, I was issued ~$1000 credit to pick out a new Simmons mattress.
So, I paid the difference in price. They fought me tooth and nail on price matches and a free boxspring promotion given by Simmons.
Because the store said none of that applied because this is a warranty replacement.
We worked through that, but now the new Simmons mattress is causing just as much back and hip pain as my old one.
The inspector came back out and this bed is fine.
The store said I could do a re-select but they will charge me a 25% restocking fee and shipping costs.
Plus, there are no other Simmons beds that this store carries that I'm interested in.
I have two questions:
1) Is it true that a store that has a matching price policy doesn't have to match the price on a warranty purchase?
(There was over a $600 difference than what other stores sell the mattress for.)
and
2) If I again pay more money and re-select, am I allowed to purchase a different brand, say Serta?
And if so, will my new Serta mattress be covered for its full warranty like a new purchase would?
Any information you have will be greatly appreciated.
Thanks you, Anne
Hi Anne,
2) That 25% restocking should also tell you that you could easily wind up with a mattress that someone else used and returned. You got screwed on this from the start. But, you only have yourself to blame. You didn't bother to read the mattress' warranty card.
If the factory authorizes an exchange, then they will send you a replacement at NO CHARGE...just delivery costs.
The $1000 credit was the retailers way of turning a service call into a sale.
Lots of retailers are getting away with that today, because nobody bothers to read the warranty card.
Your initial mistake was to get a plush Beautyrest, which uses a very thin wire coil, which almost always ends up in a warranty claim.
You then replaced it with the same thing....with all the same problems.
The new mattress has more memory foam, which only made matters worse.
On my website, you'll noticed that we do not offer any of their plush models...and for that reason.
1) There are plenty of stores that offer great deals with one hand and take them away with the other. Read the fine print in their ads.
The one you have now, could very well be one of those.
For the combination of that plush feel you like and much greater longevity for the mattress, add a Pure Bliss 2" Plush Talalay Latex Topper.
Also, Serta makes a poor quality product. You'd just be going from the frying pan to the fire.
You've already been screwed by this retailer of yours.
You've already noticed that their prices are too high.
Why would you continue to do business with them? Are you expecting a different result?
I suggest that you concern yourself, less about the worthless warranties and these comfort exchange scams, and more about the quality of the mattress.
I recommend buying The Simmons Beautyrest Platinum Series Gibson Grove Luxury Firm Mattress Only. (Your boxspring is fine).
Shown here:
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Beautyrest Recharge World Class Mattress is known for providing both comfort and support. Contact The Mattress Expert to order yours today! 856-874-6894
themattressexpert.com
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Shown here:
https://themattressexpert.com/pure-latexbliss-toppers/
The mattress comes with White Glove Delivery, which includes removal of your old mattress.
The Latex Topper arrives via UPS.
Delivery is free and there's no sales tax.
Thanks, Pete
Phone: 1-856-874-6894
Email: themattressexpert@live.com
Website: http://themattressexpert.com/
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