Interesting process, dealing with Simmons after getting approval of a warranty claim.
I have been instructed to go to retailers (dealers) listed on their website in my area to find a replacement.
The interesting part is letting the store staff know that I'm a "no sale" looky-lou and I'm only their to test out a few models.
I have to find one I like and then report back to corporate with the particulars so that they can have "one of their (our) regional plants (will) manufacture it."
I don't think this will endear me with the retail staff. And I question Simmons performing of one-off manufacture runs. That sounds horribly inefficient.
In terms of reporting the price, I apparently HAVE TO use (and pay any overage difference on) list price since I'm not doing a transaction through the store.
And so, there is no opportunity to negotiate at all...so working toward a fair market deal has been taken off the table. Neat trick, ay!?
I'm inclined to believe I will be stuck with somebody at their plant grabbing surplus or blemished product, slapping a label on it and sending it to me.
I won't be bothered by cosmetic issues; but the reuse of QC defective stock could be quite problematic regardless of a new warranty that will come with the replacement.
It's definitely going to be a struggle to afford the difference on any of the black products. What would you recommend for something just below that price point?
I'm leaning toward a plush or firm with no pillow top. The thought being that I will then try multiple toppers until I find a good overall combination.
I like the flexibility this approach offers. I am primarily a side sleeper. From 2003-2013 I had 8 back surgeries (spine fusion) and I am in chronic pain 24/7.
Maybe I should bite the bullet and go black. I'm hoping there's another product however that will function adequately and thereby allow me to use my last bit of cash to get the nicest topper for my condition.
I'm 6'1, 195lbs.
Thanks kindly, Jason from So.Cal.
If you look at reviews for Simmons, they're horrible. This is mostly due to consumers buying their softer models, focusing on the initial comfort, with no thought to longevity.
First off, you should consider yourself lucky to have prevailed in a warranty claim with Simmons. Most don't.
Second, your flair for the dramatic is misplaced here. Every order is filled with a freshly made mattress. There are no 2nds or blemished mattresses lying around at the factory.
Third, you want to stay away from their plush models. They are made "plush" by using a much thinner gauge wire for the coils....the major source of all the bad reviews.
Pillowtops are also a bad choice, as it will be the pillowtop that loses its shape and comfort first.
The best way to get through this, without having to go through it again, is to start off with a firmer model that uses the heavier gauge wire, and softening the surface with an all natural layer of soft latex.
Latex is and has been thee best upholstery material for the last 100 years...nothing new about it.
Memory foam...the foam in the mattress...has proven itself to be the absolute worst upholstery material ever invented...over the 20 years it's been on the market.
Here is a link from an LA retailer...showing the mattress to ask for from Simmons.
The Beautyrest® Platinum™ Phenomenon Luxury Firm mattress features an innovative design and superior style, expertly crafted for an elegant sleep system that puts ...
It costs less than the Black models, which you do not need for your size.
However, to make this mattress comfortable and to have it last for a good 10 years, add the Ever-Eden 2" Soft Talalay Latex Mattress Topper.
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This latex topper is the only thing that you can buy that will more than pay for itself in the long run.
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