Sorry to bombard you with another set of questions, but you really do seem to be the “EXPERT!” I don’t feel like I’m being misled or lied to when I get information from you.
Initially Mattress Firm tried very hard to make this a second sale. But finally, when I pressed about them just ordering the S&F Adele, they called and sent an email to someone higher up in the chain. They also speculated about me having the warranty serviced directly by S&F so that they could supply me with a true equivalent from their line – but I had already tried that route and S&F told me that as long as I still lived where Mattress Firm was located, they would have to service the warranty. Long story short, this afternoon they came back to me and said they could no longer get the core line from S&F.
What they are offering me now as an “equivalent at no charge” is the Simmons Beautyrest Recharge World Class Contender Firm (shown as the Annapolis Place on your site). They initially wanted to charge the difference but are now agreeing as an even swap. I have a few questions that I think you might be able to shed some light for me…do you really think this is a good “equivalent” for my S&F Foxbridge? It did feel very similar, but that was laying on it for 2-3 minutes. Our biggest worry is picking something that will be least likely to end up with body indentations. And I notice that you sell this mattress yourself, but you no longer sell S&F.
Second question is the box spring. Obviously, they are not replacing our S&F box spring b/c there is no issue with it – only the mattress. I’m assuming that if I purchase a matching box spring for the Simmons, that I will be given a warranty on this new mattress as well (calling to confirm that tomorrow). And if I don’t, I’m assuming I’ll void that warranty. I know that you cannot see the future, nor are you obligating yourself in any way by giving me an opinion on this, but do you think the S&F box spring can provide sufficient support for the Simmons Contender firm mattress? If they are just a total mismatch as far as the support needs of the new mattress, then I certainly don’t want to set the new mattress up for failure. But I also don’t want to unnecessarily spend money b/c I did that just 2.5 years ago purchasing a “set” and I’m feeling quite taken already as it is.
Thanks for any input and guidance.
Thanks again! Ellen
Thank you Ellen,
Under normal warranty procedures, you would get a replacement mattress from the same manufacturer and the new mattress would come with a continuation of the original warranty.
For instance, if you're having a 5 year old mattress replaced, which came with a 10 year warranty, your replacement mattress would be warrantied for 5 more years...the length of the original warranty.
And while manufacturers insist that exchanges be from something they make, it's easy for a multi-vendor retailer to offer a mattress from a different manufacturer. After-all, nobody will be the wiser.
However, when you this is done, the new mattress from one brand on the original boxspring from the other brand will automatically void the warranty.
Your options are these:
1) Pay for a matching boxspring for the new mattress, which will give you a whole new warranty. This option is best if you are using the mattress by itself...as you will likely need that warranty at some point down the road.
2) Instead of buying the boxspring...which is made the same and doesn't need replacing, add a 1.5" Dunlop Latex topper to the new mattress, which will cost about the same....maybe a little less. This particular latex topper will not make a firm mattress soft, but will make the surface a bit cushy, as compared to the stiffer surface of the mattress itself. More importantly, the latex will absorb much of your body weight. The mattress will then keep it's shape much better over the years, making it far less likely that you will ever need the warranty. The latex is 100% all-natural foam rubber...the highest quality, most resilient material available...and has been since it was introduced in the 1920s.
Otherwise, the option of the World Class Contender firm, is an excellent one. The upholstery materials are superior quality to those used in the S&F...especially now with their new line using soo much regular memory foam in every model. Also, the World Class models have a higher coil count. In short, it's a better mattress.
Next, is to make sure that they deliver to you, a brand new mattress. Many of these large chain stores will restock mattress that are returned due to a comfort exchange....and then sell them as new to the next customer buying one. Your store is being uncharacteristically generous with you and that makes me suspicious.
There are two things to look for, to know that you are not getting a mattress that has been in someone else's home. First, the bag it's packed in. At the factory, the plastic that encases the mattress is heat seal on all four sides. If you see that one side is taped closed, you know it's been out of the bag...a sure sign that it isn't brand new. Second, there is a white "Law" label sewn into one of the seams at the head of the mattress. That label has a lot of information, including the "date of manufacture". Make sure it is a recent date...within the last couple of weeks.
Here is a link to that latex topper. Truly, it's the best money you can spend in this industry for increasing comfort, longevity and value.
Phone: 1-856-874-6894 (PST Hours 9am to 5pm, Daily)
Factory Direct to You....All Items Made Factory Fresh to Fill Your Order
Free Delivery Nationwide....NO SALES TAX.
Featuring: Simmons Beautyrest, Pure Bliss & EverEden Latex Mattresses, All-Natural Latex Toppers
All Brand New, Factory Fresh to You.