Althea writes:
Hello. My husband and I purchased a kingsdown last year. We had one from years ago a number 2 that we loved. Of course it was 3000 and lasted about 5 years. When we went to find another one. Of course everything had changed. So the salesperson showed us a lower end innerspring that we loved when we laid on it. So we ordered it. We get it and the WORST sleep ever. No cushion etc. So I take off sweaty waterproof mattress pad and sheets and it's like they forgot to put all the cushion in. I could grab the top and pull it up like 5 inches. So we head back to retailer. They said they could send out another obviously it was defective. ( should have went with that) but we choose to "upgrade " to kingsdown memory foam glacier. Felt great at the store. So it's delivered ( also we paid a lot more for it). HORRIBLE!!!! It took a year for it to somewhat break in. That lasted about two weeks. Hate the sinking feeling and it had absolutely NO support. Well during that year we removed the waterproof cover they sold us. Due to the fact we had pools of sweat during the night. Well I got a mascara stain on the mattress. So our warranty is void. But we didn't know that until they sent out the 3 rd party warranty people. The mattress that should slowly return its shape had over 1.5" sags with a hard bump in between. Also one edge was bowing in while he other was bowing out. So they turn in the paper and say it will take 5 to 10 days to hear back from Seldens. So day 10 with 5 minutes left of work hours I call and the lady is like " yeah I saw your paper and due to stain kingsdown will not warranty it so now it's up to the manager who is on vacation until the next week. He will have to look to over." So I told her her whole scenario. She said that we will have to wait for the manager. So now they might give us a credit. When we went down to make claim the "new" salesperson. ( the other one is no longer there). She said it sounds like we would want a latex mattress. We laid on the s&f latex English manor house and loved how it felt ( we no longer however trust our judgement ). And they showed us another kingsdown the 12 gl which is like another $1500 but there is NO way! We would go there. We need help!!!! They carry the big S brands ( I have done so much research and am more confused then ever). Do you have a recommendation? I Hinkelman it was the plush or luxury firm. It was in the middle. Loved the " springy" feel. Hate he sinking feel. I am a side sleeper 5'4" 170. Husband is back sleeper and 5'10" 190. Since we loved the kingsdown #2 from the night it was delivered we know that there are great beds this was ten years ago though.
Thank you
Alethea
Hi Alethea,
Kingdown has a terrible reputation. It is a limited distribution type company...allowing their retailers to charge high prices...2 to 3 times what they are worth.
I'm having a difficult time understanding how you can spend $3000 for a mattress that lasted you only 5 years...with you thinking that was such a good value, as to go out to buy another just like it. There is no shortage of stores selling junk mattresses and no shortage of consumers willing to believe every lie they're told. It's after you've been burned that I have such a difficult time understanding why you would, so easily, repeat that mistake.
If you have $3000 to spend on a mattress, there's no reason why you shouldn't buy the best...instead of one of the worst.
Since your on step ahead of yourself here, awaiting the dictates of the store manager...take some time to peruse "The Best".
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If you are denied an exchange, I can hook you up with a mattress that will last and remain comfortable for 20 years...turning that $3000 into something of real value.
Your experience took you to the illusion of quality. Pure LatexBLISS all-latex mattresses...the best in the industry for the past 60 years...is real quality.
Thanks, Pete....1-856-874-6894 (PST Hours 9am to 5pm, Daily)
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