Hello again Peter. After searching for many months, we finally bought a Stearns and
Foster Luxury Latex mattress, the Italian Garden Villa model which is considered
Plush and a compromise between me liking firm and my wife preferring a softer
mattress. After 7 months, serious body impressions (two inches) had developed.
Sealy sent out their contracted inspector who tested the impressions, and shortly
thereafter, Sealy notified us that the mattress was defective and they would
replace the mattress at no cost (except the shipping to our location). My
question is, what could have possibly been defective, and wont the new mattress
do the same thing? Sealy has not answered my question, but
I'm hoping that you may be able to. So far, not happy with either mattress at all.
It's a puzzle to me, as well. I'd used an older version of the same bed for years with only slight impressions with me at 250 lbs.
Over the years, I recommended that mattress and sold many of them. Years later, I'm still getting calls from people who love that bed and want the same for another room or family member.
Then, there's you and you're not alone. It's rare, but it happens.
The latex in that mattress is 100% synthetic. I can only guess that there's something, some process, that gets screwed up during the production of an occasional batch...as it does when making poly foam, you sometimes get a bad roll.
Your odds of this repeating are small, but possible.
S&F Tower View Villa.