Lee writes:
Hi,
My wife and I are on the hunt for a new mattress. Our old mattress was a Serta Perfect Sleeper w pillowtop and we were quite happy with it over 10 years we had it. I am 6’3 210 lbs and she is 5’4 105 lbs. She is a side sleeper with some minor neck issues. I sleep on my stomach mostly but back as well. After looking at mattresses today we think we have narrowed it down to the Stearns & Foster brand for sure. Of course the salesman tried to pitch the Memory foam to us but neither of us has ever been fond of it or the reviews. She is definitely a hot sleeper and from the sounds of memory foam we need to stay as far away from it as possible. We liked the S&F Jacalyn but I am somewhat concerned that it could be too soft. We do like a relatively firm mattress with a soft pillowtop. We’re trying to keep it under $2000 and got the Jacalyn down to $1275. Also had one sales guy telling us about the S&F with latex but it seems like everywhere you go you get a different opinion on what’s good and bad. We are making sure that whichever mattress we do decide to go with that we have 90 day grace period in case we don’t like it. Please let me know what you think. You’re help is much appreciated.
Thanks, Lee
Hi Lee,
The fuzzy feeling you have about that 90 day grace period, is a double edged sword. What do you think happens to the mattress you return? Usually, it's bagged up and sent to the next person who wants that mattress. Subsequently, you could very well end up with a mattress that someone else has returned.
The crutch of the comfort exchange relieves you and your retailer's salesman from having to know what you're doing. After all, what are you worried about? If you don't like it, you can exchange it. What then, when you're faced with your one-time exchange...and neither you nor your salesperson still don't know what is in the mattresses from which to choose. I'll tell you what. Panic sets in.
We find it better to educate our customers so that a mistake isn't made that needs to be corrected.
I find it interesting that you are rightfully leery of memory foam and are yet, considering a mattress that has a full inch of it inside.
Did you not know that about the Jacalyn? Does your salesman know?
Do you like shopping for products at stores where you have to negotiate the price? How do you know that the customer before you didn't negotiate a better price?
Even if you are successful at getting a low price, they'll just make it up by overcharging the next poor sap that walks through the door. But, that's not your problem. What do you care? Every man for himself, right?! That retailer has the same thought of you. I hope you won't be requiring service in the future. Frankly, I don't see how you can avoid it, when you buy a mattress with memory foam. I find it odd that that retailer doesn't show the next model up...the one with latex and no memory foam.
You get different opinions for salespeople who want to sell what they want to sell.
The easy sell...the quick kill, that is what memory foam is good for. For the salesman, the retailer and the manufacturer, it's a dream. For the consumer, it's a nightmare.
Temperature sensitive, memory foam loses its resiliency quickly, but will return to shape when you get off of it. They almost never get exchanged using the criteria of a sustained impression.
Since the 1920's, latex, (Foam Rubber) has been and is the most resilient material available. This is not disputed by anyone who knows what they are talking about.
Good Luck with your choice of retailers. Don't forget to bob and weave once you're in there. I hope you don't get suckered. It's what they do best.
Just in case you change your mind, here a Estate models. The Graciela is the same as the Jacalyn. The Twila has the latex instead of the memory foam
Thanks, Pete
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