Joni writes:
Mr. Cancelli,
I am a mattress inspector for a medium sized inspection
firm in the US. I received very little training when I acquired my
position due to a relocation of my husband's (former) employer. I enjoy
your site immensely. I find your site to be very informative and
provides me with much needed information to assist each of my customers
to the best of my ability. Therefore I say thank you. The reason for my
contact is not only to thank you but to also solicit any additional
information you might provide me. I love my job and my husband has now
"joined forces" with me and we are now aspiring to create a family
business that we enjoy. I am currently doing my research to find my way
at establishing my own mattress inspection firm. If you could provide me
with any opinions, advise or further direction for information I would
greatly appreciate it. I value your opinion and direct customers to your
site for further research of their bedding selection. Thank you for your
time and attention to my inquiry. Joni
Hi Joni,
I'm happy to hear that there is a mattress inspector who is interested in perfecting her craft and caring for the people she serves. Inspectors around here don't do a very thorough job of it and no one seems to care.
A proper inspection includes all members of the sleep system...mattress, boxspring and frame.
A customer often perceives their problem as being the fault of the mattress. Sometimes the problem is the boxspring or inadequate support from the frame.
When you don't inspect all of it, you can go through the trouble and expense of exchanging a mattress unnecessarily...only to have the problem reoccur.
When this happens, your expense was for nothing and your customer loses trust that you know what you're doing.
A thorough inspection takes only a few minutes longer to perform...and is well worth the time and effort.
Thanks, Pete
Phone: 1-856-874-6894
Email: themattressexpert@live.com
Website: http://themattressexpert.com/
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