The Mattress Expert

Spring Air Mattress Warranty Problem

My husband & I purchased a Spring Air memory foam for quite a bit of money several years ago & love it. However there appears to be a cave in on one side of the bed.  A defect that should be covered. When we contacted Rothman Furniture to inquire about the extended warranty we purchased from them on top of mfgrs. warranty-we were told that Spring Air went out of business several months ago-call this #. Spoke with Vicky who emailed forms to fill out & when I mailed in $50 delivery charges-that the company who purchased Spring Air would cover & process warranty claims-no prob. Husband took off whole day work today expecting somewhat even exchange of matresses-only to see that the $1500 mattress we originally purchased was being replaced with a $200 mattress that had no memory foam on it whatsoever. We could only laugh at this point-as well as the delivery guy from Rothman when he saw our expensive memory mattress-he even exclaimed, "Mam, there is no way I would swap this for that-there must be a problem somewhere." This was his last delivery at 6 pm yesterday & of course when he put Rothman rep on phone-cust. service was gone for the day. My question to you all-is what would you do? What is my legal recourse-if any?

Spring Air was bought by an investment group, just before they were about to declare bankruptcy...in the middle of 2009.
Before going through the trouble of contacting the Attorney General and the Department of Consumer Affairs, you should call the store where you bought it first and give them an opportunity to rectify your problem.

 

Thanks, Pete

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

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Eureka Springs Luxury Firm Mattress needs soft latex foam topper

Hello. My husband is 6'6 & 315 lbs I am 5'8 and 209 lbs, and I have severe scoliois. We just bought a Eastern King Eureka Springs Luxury Firm mattress 3 weeks ago, it seems to be giving already. We have a 60 night guarantee, we are considering retuning it, but we dont know what to get in exchange. What do you suggest in the range of 1600.00 that will accomodate both of our weights and my scolosis? I appricate your help!

Hi Vikki,
Go a step higher in the S&F line to the Governor's Palace in an "ultra firm". You will likely find it less comfortable, but it has better support and will hold up under the two of you. Keep in mind that there are any number of ways to make the surface more comfortable. The best of them, being a 2" Soft Talalay latex foam topper.

http://themattressexpert.com/talalay-dunlop-latextoppers/

 

Thanks, Pete

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You....All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....US & Canada...NO SALES TAX.

 

Latex Foam Topper on air mattress

Renee of Maryland:
A year ago, we purchased a Stearns & Foster Plaza Terrace Room king mattress. After the first night, I developed pain in my hips that made sleeping unbearable. I absolutely could not lie on either side and my arms began falling asleep. We piled the bed up high with comforters, foam, etc. I practically needed pet steps to get into bed. We did a comfort exchange and got the Kingsdown 200 Series with tan and blue. (I know, I know – I hadn’t found your site yet). My husband likes a very firm mattress and is “ok” on the blue side, although it seems that the bed had softened up considerably since we got it. I got the softest side because of my painful hips. I am 5’ 7” and weigh 122 lbs. My hips did eventually get better but can still be re-activated easily (like they did when we went mattress shopping a few weeks ago), so I’m thinking this is going to be a lifelong problem. My side of the bed is now like I’m sleeping in a hammock and it is very hot. I’ve slept on my husband’s side of the bed before and do not feel the heat over there. Now that it’s softened up, I actually do pretty well on that side. We looked recently at the Select Comfort Sleep Number bed and actually went so far as to order one but had delivery held. We liked the idea of it being adjustable, as mattresses seem to change over time, and we both have different needs. My husband likes the mattress very firm and I feel like I need something softer because of the hip joint pain. My very soft Kingsdown does not seem to really help the hips when they are sore. After all this, I found your site and saw your comments on Sleep Number, none of them favorable. Have you heard of anybody using a latex topper with the Sleep Number beds?

Hi Renee,
I've not had anyone buy a latex topper to use on top of an air mattress, yet. I have had folks buy the latex foam topper to replace the padding inside the zippered cover, which has worked out well for them.

http://themattressexpert.com/talalay-dunlop-latextoppers/

 

Thanks, Pete

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You....All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....US & Canada...NO SALES TAX.

 

S&F Chestnut St. or Governor's Palace mattress

Can you give us a comparison or what the difference is between Stearns and Foster Chestnut St. Luxury Plush and Governor's Palace Estate Luxury Firm? It's a little confusing understanding the different types of mattressses. Thanks for your help. We like them both.

Hi Charles,
The Chestnut St. is S&F's starting model...the "H" grade and in their Luxury Collection. The Luxury Collection models have 825 (queen count), individually pocketed coil with one coil in each pocket. The Governor's Palace is the "P" grade in the Estate Collection. The Estate models have 651 (queen count) individually pocketed coils with a dual coil in each pocket. Besides being their stronger unit, the "P" grade has a layer of latex in it, which the Chestnut St does not have.
Every level in the S&F line is available in a Luxury Plush or Luxury Firm...with or without a pillowtop. The "H" grade lux. plush is 13" the "P" grade is 15.25" thick.
All the S&F models are well made. If you are of average weight, it really only comes down to personal comfort. If you are heavier, the dual coil in the Estate models are more durable. And while there are a higher grades, the "P" grade has the best spec.
Model names are different at every store. We have them as the Blisswood (H), and Lucas Park (P). Give us call for pricing on those. White Glove delivery is free and there's no sales tax....anywhere in the continental US.

 

Thanks, Pete

Phone: 1-856-874-6894 
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You....All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide....US & Canada...NO SALES TAX.