Laurie of Oak Brook, writes:
What are some key words to be used when filling out a warraty form? We have had a Stearns and Foster for 9 years and have just replaced it with another Stearns and Foster. We had been uncomfortable on the bed for several years and finally had had enough. We have gone with Stearns and Foster again, our feeling is tlhat they are the best bed out there. We are still planning on using the old mattress in our guest bedroom for company, but do not want them as uncomfortable as we have been. I am in the process of filling out a warranty claim form and was wondering if there are any key words to use. Also, they ask if you have moved since owing your mattress and we have. They want to know who our mover was, is this really important? Should I put down that we moved the mattress ourselves? Are they going to blame the indentations on the movers? Any help would be appreciated!!!
thank you, Laurie
Laurie, The warranty protects against defects in workmanship and material. What you have is a 9 year old mattress that is worn out. What you're attempting is disingenuous. I'm always happy to help someone with a problem or to find the best value. You're asking me to help you get something for nothing. Well Laurie, contrary to what you may believe, I'm not sap...and neither are the people at S&F. You aren't likely to get away with it.
I won't bother to wish you luck.
Email: [email protected]
Factory Direct to You....All Items Made Factory Fresh to Fill Your Order
Free Delivery Nationwide....US & Canada...NO SALES TAX.