Jackie of Grosse Ile, MI, writes:
Hello Peter,
It's me again with the coils popping in the 2 week old Beautyrest. Well, I just had my inspection and it was going well. He found the popping coil and noted the huge sag in the one side. He also noted that my box spring has stitching coming out all around it. However, when he lifted my box spring up he noted that I have 3 boards across with 3 feet on the floor but one of my slats was sagging by about 3/8". Now I can't help but think, does that void my warranty? Why wasn't that noticed when the mattress was put into the frame by the installers? AND, how come my 7 year old Sealy never exhibited any of the same symptoms? I think that coils popping in a 2 week mattress should scream....DEFECTIVE MATTRESS.
I welcome your thoughts.
Hi Jackie, If the problem was only the sagging, then there may be reason to not honor the warranty. However, the popping coils and the open seam has nothing to do with it. Just the same, you'll want to get that slat fixed.
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