Erling of Portland, writes:
We bought a top-of-the-line Stearns and Foster mattress a year ago, and it was wonderful for the first few months. We then started noticing that it was sagging in the middle, and now when we wake up in the morning we are a good six inches below the reinforced sides of the bed. It's like sleeping in a hammock.
We're not only getting back aches, but we're often woken up if we happen to roll over in our sleep -- it's hard to roll up-hill. Shortly after we get out of bed, the mattress slowly rises back up to being fairly flat.
Today a rep from S&F came to look at the mattress, and said that the bed does not have a permanent one and a half inch depression, so there can be no warranty claim.
Do you have any suggestions for how we can resolve this? If S&F won't help, are there any ways to modify the mattress so that it stays relatively firm under the pillow-top? Or do you have any tips for selling a 1-year old mattress?
Thanks in advance for your suggestions.
Hello Erling, Inspections are very black and white. There's either an impression of 1.5" or more, or there isn't. It didn't help any, that you bought "top-of-the-line". That will only get you too much padding, which is the cause of your problem, but can also be looked at as being the "nature of the beast". I'm sure you thought, as many consumers do, that being top line, it would be better and last longer. The truth is, mid line will get you the best combination of comfort and longevity...but of course, if you're willing to spend more, why should the salesman talk you out of it. His commission is greater at the top of the line...and after all, we live in a "money is everything society". It's a vicious cycle, isn't it.
Whether or not you're stuck, depends a lot on where you bought it and how much they are willing to go to bat for you. I had a similar case recently, where I determined that the problem wasn't normal wear. And even though there was no measurable impression, I was able to get authorization for an exchange. Special dispensation is easier to get from the Pope, but it's not impossible.
If you end up getting nowhere, Selling off what you have through your local paper and starting over is your next best solution.
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