I weigh 105, have lower back issues and now shoulder blade pain. I had a Sealy euro plush pillow top for six years. It got a sag. I tried a plush Beautyrest Recharge, too firm. Just purchased a Beautyrest recharge pillow top. After a week, my shoulders hurt again. This is getting expensive. What do I need? I am the only one in the bed.
Hi Vic, You need what you had. You jumped the gun on that exchange. Given your light frame, it will take a little time for a mattress to break in under your weight. You should have kept that non-pillowtop model. Pain in the shoulder blade area is a sure sign that the mattress is too soft. If I had to pick a mattress for you, from what we offer, it would be the Wolf Adara mattress...pocketed coils, like the Beautyrest and upholstered with all natural latex. shown here: https://themattressexpert.com/our-brands/wolf-mattresses/wolf-hybrid-mattress/
Hello, I have a Posturematic adjustable bed for about 10 years ( great!, wonderful!, I wouldn't change it for anything). We moved, and when I reconnect everything stopped working. I changed the batteries on the remote, re-set the button on the frame, nothing!. Can you help me? Do you have serv. tech. in the Baltimore area? Thank you in advance for the help. Kind regards, Ike
The first thing to do is unplug it and plug it in again.
You'd be surprised how often that works.
The Posturematic adjustable bed base was made by Leggett & Platt.
The service number for them is 1-800-888-3078
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Pete. I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house. The manufacture will not deal with problem or respond to correspondence. What can I do?
Here, in the US, it's for the retailer to deal with service issues. Your first phone call would be to the store where you bought it.
The manufacturer will handle service if the retailer has gone out of business....or if you have moved to an area that your retailer does not service.
If regular channels fail, we have the Better Business Bureau and media stations with consumer advocates.
And finally, if all else fails, securing the services of a lawyer.
I have gone through 3 mattresses that dip in the middle in the last year. I am 5'11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy a lot and I have a soft one I liked when I first got it. I need a bed and leaning towards very firm that won't cost me an arm, leg and back...Queen size. Recommendations? also the store I got mine from is sending a tech out to look at the bed. Any suggestions on how to handle him? haha
First things first. You have to get through an inspection.
The criteria for an exchange is a sustained impression of 1.5".
Lay a straight edge across the high points and measure down to the lowest point, but not into the stitching.
If you do not have the needed depth, place a bowling ball there on the morning of the inspection and be sure to remove it before the inspector sees it.
Once you have authorization to exchange, I can help you select a mattress from what that store has to offer.
If that fails, and you're buying new, your options won't be as limited.
I received a replacement for this mattress. The first one I had was model number 603565; The bed ended up sagging a lot in 4 months so they replaced it, but the model number I received is 503573. It looks the same, but feels different than the original one when I first bought it. Any ideas?
Hi Kelly, According to the warranty...something you can read on the warranty card...The manufacturer will replace your mattress with something of equal quality or better, considering that models and specs change over time. Rarely will a warranty claim end up with you getting exactly what you had. Warranty claims are handled through your retailer. This is where most of the problems start. The manufacturer won't "pull a fast one", but many retailers will...especially the large chains that rely on mass media marketing for their business, as opposed to relying on your recommendation to friends and family.
Quite often, today's large chain retailers will attempt to turn a service call into another sale...crediting you for the money you spent toward the purchase of a new mattress....instead of only charging a delivery fee, as stipulated in the warranty. So, be careful of that. The model numbers mean nothing to me. It's an internal number for Sealy.
Considering that there is so much shenanigans practiced in this industry by so many of your "trusted" retailers, it looks like a little investigative work is needed on your part. Here are links to other people's warranty issues and to the warranty Sealy offers. I thought they might be helpful to you.
I bought a new Serta premium pillow top mattress from Ashley Furniture two years ago. I bought a floor model on sale. In less than a year it started developing sinkholes on both sides. I am a big guy, but my wife is petite and both sides have the sinkholes. Serta refused to honor the warranty because I bought a floor model ... and I was told at the time of purchase it was fully covered by manufacturer's warranty ... and Ashley said the salesman, who no longer works for them, should not have told me that. So I am stuck. Is there any recourse? Or is there a fix. The hump in the middle is getting to be a mountain.
They are correct. The salesman should not have told you that. It clearly states in every warranty card from every manufacturer, the the is no warranty on floor samples, close-outs, clearance or anything sold as-is.
Serta makes a junky bed...always has. The only hope for salvaging that mattress is to flip it over and add a 2" layer of soft Talalay Latex.
The underside is firmer and the latex topper will make it comfortable.
Latex is the most resilient upholstery material available anywhere and will absorb much of your body weight.
If the support inside isn't totally shot, this is your only hope for extending the life of that mattress.
Regardless, the purchase of the latex topper is not a wasted purchase. If you still have to replace the mattress after adding that 2" of latex, then opt for a firmer mattress without a pillowtop and use the latex topper for the surface comfort instead of getting a pillowtop model.
Here is a link to the latex toppers....2" soft Talalay is what to opt for.
I took my father mattress shopping to replace his 5 year old Simmons mattress that is poking him. We went to a mattress discounter that had a Sealy Hidden Brook mattress for 299.00. Dad likes the bed but we just weren't sure.... We were told it wouldn't have a warranty as it was a floor model from a store in St. Louis. (We live in Des Moines, Iowa.) After looking online, it appears the Sealy Hidden Brook was discontinued around 2008-2009. Is it possible this mattress was discontinued more recently? If this was truly discontinued in 2009, where's it been since? What do you make of this? Thanks much! Brenda
The salesman has, obviously, lied to you about the origin of that mattress. (A common practice at many mattress stores)
You're shopping at a clearance center. Those mattresses are NOT new. They are all factory returns...products that were sent back to the factory because of a defect.
You do not want to buy anything from that kind of store. You will end up being stuck with a bad mattress and no recourse and no warranty.
Can you tell me where to go to find the specifications for a Carrington Chase Weathervane Mattress?
My husband & I purchased this in 05/2010, had a sagging issue in 02/2011. We bought the mattress in Jantzen Beach, Oregon.
The company has since gone bankrupt and we are battling a claim with SEALY for an exchange.
My husband has had two back surgeries on his L5-S1 disks and I myself suffer from degenerative disk disease and the bed is sagging more than 2” on both of our sides of the bed (our photos show this). We contacted SEALY, filed a warranty claim, and they sent out an independent inspector. Of course, she found no issues and claimed the mattress was showing “normal body impressions.” We refuse to accept that! We spent over $2200 on the set and it kills us to sleep on it. My husband has now been diagnosed with another health condition and we need to get a new mattress that is more comfortable to sleep on.
Can you please give me a website to go to that will show the specifications for this mattress? According to SEALY it is a “latex” mattress; but from the research I have conducted, if it was a true latex mattress, we would not be having the sagging issues that we are experiencing.
Thank you, Dawn
Carrington Chase was a Bassett Furniture label for Sealy's latex line.
A Bassett Furniture dealer may be able to help you with the specs....although knowing them won't be of much help.
The latex that Sealy uses is 100% synthetic latex. They make it themselves in a plant they built in PA to do only that...using the SAPSA method that originated in England.
Also, the tops of those mattresses have poly foam, which likely the main reason for your sagging issue.
Mattress content by percentage can be found on the white "law" label sewn into one of the seams at the head of the mattress.
Since you've already had an inspection, Sealy won't allow another for some time.
There are two things that you will find helpful.
1) The next time you can schedule an inspection, be prepared. When you wake, on the day of your next inspection, place a curved heavy object on the sagging part of the mattress. A bowling ball is perfect for this. When the inspector arrives, and before you answer the door, put the bowling ball away. This should be enough to get you an exchange.
2) In the mean time and instead of beating your head against the wall, I suggest that you flip the mattress over and use the firmer underside. You will find that your backs will respond much better the the firm latex core than to the soft poly foam top.
If you find it too firm to sleep on comfortably, you can soften the surface with a 2" layer of 100% all-natural latex, which works much better, and without sacrificing the firm underlying support.
You can order a latex foam topper through this link: delivery is free and there's no sales tax.