The Mattress Expert

Joni - Mattress warranties and inspections

Joni writes:
 
Mr. Cancelli, 
I am a mattress inspector for a medium sized inspection
firm in the US. I received very little training when I acquired my
position due to a relocation of my husband's (former) employer. I enjoy
your site immensely. I find your site to be very informative and
provides me with much needed information to assist each of my customers
to the best of my ability. Therefore I say thank you. The reason for my
contact is not only to thank you but to also solicit any additional
information you might provide me. I love my job and my husband has now
"joined forces" with me and we are now aspiring to create a family
business that we enjoy. I am currently doing my research to find my way
at establishing my own mattress inspection firm. If you could provide me
with any opinions, advise or further direction for information I would
greatly appreciate it. I value your opinion and direct customers to your
site for further research of their bedding selection. Thank you for your
time and attention to my inquiry. Joni 
 
Hi Joni,
I'm happy to hear that there is a mattress inspector who is interested in perfecting her craft and caring for the people she serves. Inspectors around here don't do a very thorough job of it and no one seems to care. 
A proper inspection includes all members of the sleep system...mattress, boxspring and frame.
A customer often perceives their problem as being the fault of the mattress. Sometimes the problem is the boxspring or inadequate support from the frame.
When you don't inspect all of it, you can go through the trouble and expense of exchanging a mattress unnecessarily...only to have the problem reoccur.
When this happens, your expense was for nothing and your customer loses trust that you know what you're doing.
A thorough inspection takes only a few minutes longer to perform...and is well worth the time and effort.

Thanks, Pete
 
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Linda - Coils popping in my Spring Air Mattress

Linda writes:
 
 
I recently found your site, and am very appreciative of the advice you
give concerning mattress selection. I recently purchased a Spring Air
mattress, less than 6 months ago. About a month and a half ago, I heard
a couple of the springs inside "pop", and now there is a noticeable
divet in the mattress toward one side. I know this should not be "normal
wear and tear". I have tried turning the "no flip" mattress, according
to the suggestions made by the company, but am experiencing severe lower
back, shoulder, and hip pain. Needless to say, I am not satisfied. I
have been looking at the Sealy Posturepedic Line of mattresses. I am a
thin person, body weight approx. 130lbs./ 5 ft. 8in. I do suffer from
lower back and hip pain from time to time, that started when my old
mattress became completely worn after almost 15 years(and I purchased
the Spring Air).What suggestions do you have for a Sealy Posturepedic
that would be good for my back and lower hips, not too expensive, and is
designed with "breathable" materials that won't increase my body heat.
Also, I noticed, trying a personal experiment-sleeping on this mattress
with no bedding, it seemed as if the mattress was absorbent of my
natural body oils. Even with bed sheets, the effect is the same, as if
the mattress materials are absorbant, and I wake up physically parched
(skin and body). In addition, do you have any suggestions for possible
recourse concerning the issues with my Spring Air? Thank you.
 
Hi Linda,
Coils going "POP" in the mattress is a sure sign of a defect. You should call your retailer and register the complaint. Most likely, they will send an inspector to check it out. Once thay have authorization to exchange it, you should be able to select whatever you want. Of course, there may be a price difference. But it's certainly better than buying outright.


Thanks, Pete
 
Always New...Made Factory Fresh to Fill Your Order
 
Order on Line Today...It's Fast, It's Easy, and It’s Safe 
Visit our website @ www.themattressexpert.com
 
Free Delivery Nationwide...and, with NO SALES TAX. 
Pure Bliss (All Natural Latex Mattresses), Sealy, Simmons and Stearns & Foster...the most trusted names in the industry.

TWO SIDED, FLIPABLE MATTRESSES ARE BACK.
http://www.themattressexpert.com/Two-Sided-Mattresses/
 
Also Available: Fashion Beds...a nice selection of Platform Beds and Decorative Headboard/Footboards
http://www.themattressexpert.com/Fashion-Beds/
 
Also: A Full Line of Adjustable Bed Bases...
...Luxurious and Theraputic
http://www.themattressexpert.com/Adjustable-Beds/

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Martha - $1000 for as mattress and a total waste of money

Martha writes:
 
I'll try to make this as brief as possible. I'd sincerely appreciate
your input. We purchased a mattress, King Valente XF Pillowtop, made by
United Sleep Products (Denver, PA) in at a local mattress
discount warehouse. It was only 5-6 wks when we realized that the pillow
top was not for us - we had immed. body impressions that made each of us
feel like we were stuck in our own hole in our respective sides of the
bed. We easily exchanged it for the non pillow top variety of the same
model. After a few wks we experienced the same, although this time the
retailer had us contact the mfr directly. I filled out the 4pg warranty
form and was quickly informed that they would replace the mattress with
the next step, firmer model (Arcadia XF). It felt great - for only one
wk. Then more of the same - painfully obvious "body impressions" (I'm
121 lbs), creaking, very soft feel, just like the one I had recently
replaced after 10 yrs. PLUS, we were required to arrange for
self-delivery by a local handyman type (a UHAUL would have cost us $200
for the 2hr round trip, and the mfr would not deliver to me or to the
retailer at this point). All along, I was told that such body
impressions were normal - they can't be!!! I then filed a complaint with
the Office of Consumer Protection, Dept of Atty General in PA.
Essentially, if the company doesn't explicitly specify full monetary
refund, you are not entitled to one. End of story. So, do I eat the
$1000 loss and try and forget the whole miserable experience, and go
shopping again, or do I have any other alternative? As a physical
therapist, I can assure you that this is not a healthy situation. I must
add that I have bought off-brands before, for much less, and NEVER had
mattresses fail like this. I also find it hard to believe it could be my
bed, a nice Kincaid, which never caused problems in the past. ANY
feedback would be helpful. Martha

Hi Martha
Short of getting a lawyer, you can pretty much stick a fork in all of this. Body impressions are normal to some degree. Today's filling materials don't keep their shape as well as the older beds that used a lot of cotton and other natural fibers. While these natural pads held up better, they were a breeding ground for dust mites. But even today, there is a range of quality within the synthetics used. Latex is the most durable. Polyeurethane is the most common and among them there is a wide range of densities. Memory foam is becoming very popular and is the worst offender when it comes to deep body impressions...right away. You don't say what type of padding is in the bed you have, but before reselecting, you'll want to know what's in it.



Thanks, Pete
 
Always New...Made Factory Fresh to Fill Your Order

 
Order on Line Today...It's Fast, It's Easy, and It’s Safe 
Visit our website @ www.themattressexpert.com

Free Delivery Nationwide...and, with NO SALES TAX. 
Pure Bliss (All Natural Latex Mattresses), Sealy, Simmons and Stearns & Foster...the most trusted names in the industry.

TWO SIDED, FLIPABLE MATTRESSES ARE BACK.
http://www.themattressexpert.com/Two-Sided-Mattresses/ 

Also Available: Fashion Beds...a nice selection of Platform Beds and Decorative Headboard/Footboards
http://www.themattressexpert.com/Fashion-Beds/
 
Also: A Full Line Of Adjustable Bed Bases...
...Luxurious and Theraputic
http://www.themattressexpert.com/Adjustable-Beds/
 
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Karen - Sleep to Live mattress: "A piece of junk"

Karen writes:
 
We bought a Sleep to Live bed two years ago. After 10 months, there was a huge gully on one side. Kingsdown Sleep to Live Mattress Company said it was due to the fact that we were not using their bed frame. At the time of purchase, the store's salesman told us we did not need to purchase a new bed frame since we already owned one. Kingsdown would not replace the bed and voided all warranties on the bed from that point forward. One of the big selling features for this bed is a lifetime warranty!! Now a year later, I cannot sleep on that side of the bed at all. My husband I have to sleep in separate beds. We financed $5,000 and have a year to pay on this piece of junk!

Hi Karen,
The warranty is the hook. You got suckered in and I feel for you. I don't believe you can take solace in the fact that you are not alone. 
While an expensive one, it is a lesson learned and one to share with everyone. 
If you are considering the warranty of the product as a reason to buy, you are making the mistake that the retailer and manufacturer wants you to make. It is no less than, a trap.
The retailers that push this stuff, as well as the factories that makes it, are equally culpable in defruading you.
If you can afford a $5000 mattress, you can afford a lawyer to sue them on the basis of fraud.
 

Thanks, Pete
 
Always New...Made Factory Fresh to Fill Your Order

 
Order on Line Today...It's Fast, It's Easy, and It’s Safe 
Visit our website @ www.themattressexpert.com

Free Delivery Nationwide...and, with NO SALES TAX. 
Sealy, Simmons, Stearns & Foster...the most trusted names in the industry.

TWO SIDED, FLIPABLE MATTRESSES ARE BACK.
http://www.themattressexpert.com/Two-Sided-Mattresses/

If you're nearby, stop in and visit one of our showrooms.
http://www.themattressexpert.com/index.cfm?fuseaction=content.map&mapTypeID=16

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Other Blog Sites with Questions and Asnswers from "The Mattress Expert"
http://blog.pennlive.com/mattress/index.html
http://blog.nj.com/the_mattress_expert/index.html
http://www.qmattresses.com/ask-peter/2012-sneak-peek-peter-cancelli-to-address-your-questions-and-concerns/
http://mattressexpert.typepad.com/the_mattress_expert/
http://www.goodbed.com/mattress-questions/29/good-firm-mattress-brandtype/

Dennis - Stearns & Foster mattress warranty

Dennis writes:

Hi, for Stearns & Foster Duval Street Ultra Firm Tight Top (mattress price $1079), if I don't want the foundation, is the 10 year warranty still valid?
 
 Thanks!

 

Hi Dennis,
Yes...for defects that may occur in the mattress.
However, if an inspection shows that the mattress is on an older boxspring, the factory will likely void the warranty.
This is not the case for a platform. Only if it is found that the platform is defective, will it then void the warranty of the mattress.
http://www.themattressexpert.com/Stearns-Foster-Duval-Street-/
 
Thanks, Pete
www.themattressexpert.com
1-888-732-5923

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Brenda - Stearns & Foster All Latex Mattress

Brenda writes...

Shopping for a mattress and having a difficult time. Over the last 4-5 yrs we have bought the following mattresses and been unhappy:

1. Simmons Beauty Rest Bancroft (World Class) Firm (RC Wiley) -- too firm caused backaches
2. Traded in for Simmons Beauty Rest Bancroft Plush and it developed deep indents where hips were - over 2' so RC Wiley replaced.
 3. Marquis Torino Plush (latex mattress - RC Wiley) - also indented in a matter of months, replaced by RC Wiley.
 4. Vera Wang Beyond Radiance (also latex mattress frm RC Wiley).
 
 All the above were Cal King mattresses and all have been unsuitable - most breaking down. The latest Vera Wang is 2 yrs old and is deeply indented where husband sleeps (225 lbs). We both have numbness in both arms and back aches from mattress.
 
 Now to shopping for guest rm: Bought a Select Comfort I10 (top of the line) Number Bed Queen Size. The backaches are instant and wake up feeling bruises and battered every 10 min. The lower nrs. cause the backaches - the higher numbers the bruise and battered feeling and again, numbness. 
 
 We are in process of returning but have no idea where to go from here. Can you help? 

 

Hi Brenda,
You were on the right track initially. Could have gotten a topper to soften the surface of that. In the Simmons line, going to a "plush" means more than just a softer top, but also, a much thinner gauge wire for the coils...resulting in what happened to that. There are lots of latex mattresses out there that have very little latex in them. I don't know anythging about the Marquis Torino, but can promise you that the Vera Wang uses a polyurethane foam core....likely for the other too. 
My wife and I have been sleeping on latex for years...nice sized people, she and I...but we are talking about an all latex mattress.
Today, I'd have you look at any of the Stearns & Foster models you can find without a pillowtop....and you can't go wrong.
http://www.themattressexpert.com/Stearns-and-Foster-3749/

 

Thanks, Pete

Order on Line or Call 

www.themattressexpert.com 

1-888-732-5923

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 Simmons http://www.themattressexpert.com/Simmons/

 Sealy http://www.themattressexpert.com/Sealy-Posturepedic/ 

Stearns & Foster http://www.themattressexpert.com/Stearns-and-Foster-3749/

TWO SIDED, FLIPPABLE MATTRESSES ARE BACK.

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Sharon - Sealy Posturepedic Mattress Warranty Help

Sirs,

We bought a Sealy Mattress 08-22-08. We really loved it up
 until a year ago. The MATTRESS and SPRINGS have completely fallen a-part. I
 have asked the store that we bought it to HELP, but they did nothing.I would
 like a REP. to come see it. Please let me know as soon as possible. The
 name of the mattress is Sealy Posturepedic Reserve Notable Cushion FIRM. I
 hope you will take care of this. We would like to buy another Mattress from
 Sealy. Thank You, Sharon 

Hi Sharon,
There are 2 Sealy plants in CA.
Northern CA, Richmond...1-800-827-5927
Southern CA, South Gate..1-323-567-7781
 
Look on the white label sewn into the bach seam of your mattress. It will tell you which of these plants made your mattress.

 

Thanks, Pete

Order on Line or Call 

www.themattressexpert.com

 1-888-732-5923

 Always...NEW...Factory Fresh to You

Free Delivery Nationwide...and, with NO SALES TAX. 

Simmons http://www.themattressexpert.com/Simmons/ 

Sealy http://www.themattressexpert.com/Sealy-Posturepedic/ 

Stearns & Foster http://www.themattressexpert.com/Stearns-and-Foster-3749/

TWO SIDED, FLIPPABLE MATTRESSES ARE BACK.

http://www.themattressexpert.com/Two-Sided-Mattresses/

0% interest is available to qualified buyers. 

Jennie - Replacement for a Dormia Mattress

5 years ago we purchased a king size Dormia mattress, which has now deteriorated to having a large hump in the middle (but not the 2.5 inches needed in order to trigger our warranty). Have been toying with getting a sleep number bed due to my hip bursitis, which can get painful at night, but don't like all the complaints of leaking air, not to mention the mold. Most mattress salespeople have no clue what they are actually selling and I was impressed with your site and knowledge. Any suggestions you might have would be appreciated! Thanks. 

Hi Jennie,
The industry standard for determining when a body impression is deep enough to be considered a sag, is 1.5", not 2.5"...something you'll find with off brands that have warranties that are longer than what is standard. Useless, really. 
It helps to buy a good mattress...not just one that the salesman tells you is good or one that simply feels good at the moment...but one that will remain feeling good for a decent amount of time.
The key to sleeping without pain is alignment...the natural alignment for your spine and the alignment of your head and neck with your spine. I mention them separately because they are dealt with separately. The mattress for your body and a pillow for your head and neck.
Air mattresses rely on displacement for support, which ends up feeling more like a hammock. This will not keep you properly aligned. The best are those with individually pocketed coils, which provide an independent suspension type of support. The best of these are: the Simmons" Beautyrest Black line http://www.themattressexpert.com/Simmons/ and the Stearns & Foster line http://www.themattressexpert.com/Stearns-and-Foster-3749/ ....being careful to avoid the pillowtop models, as they tend to lose their shape quicker....regardless of how well the mattress is made.
Making your way through a mattress store to find the non-pillowtop models, aka "tight tops", is like making your way through a mine field. The showroom floor is covered with them...not because they're better, but because they're easier to sell. They are all seductively comfy...purposefully to get you back into the mattress buying market sooner than later. So, avoid them.
Another good thing to avoid is memory foam. It too, loses its shape more quickly while providing good initial comfort.

 

Thanks, Pete

Order on Line or Call 

www.themattressexpert.com 

1-888-732-5923

 Always...NEW...Factory Fresh to You

Free Delivery Nationwide...and, with NO SALES TAX.

 Simmons http://www.themattressexpert.com/Simmons/

 Sealy http://www.themattressexpert.com/Sealy-Posturepedic/ 

Stearns & Foster http://www.themattressexpert.com/Stearns-and-Foster-3749/

TWO SIDED, FLIPPABLE MATTRESSES ARE BACK.

http://www.themattressexpert.com/Two-Sided-Mattresses/

0% interest is available to qualified buyers. 

John- S&F Blisswood Mattress

What is the warranty on the S&F Blisswood Luxury Firm Tight top mattress? If ordered today, when would I receive the mattress?

Hi John,
Depending on where you live, it takes 1 to 2 weeks to get a freshly made mattress delivered to you.
All the mattresses we deliver are freshly made to fill your order and come with a full manufacturer's warranty. In this case 10 years non pro-rated.

 

Thanks, Pete

Order on Line or Call

 www.themattressexpert.com 1-888-732-5923

 Always...NEW...Factory Fresh to You

Free Delivery Nationwide...and, with NO SALES TAX. 

Simmons http://www.themattressexpert.com/Simmons/ 

Sealy http://www.themattressexpert.com/Sealy-Posturepedic/ 

Stearns & Foster http://www.themattressexpert.com/Stearns-and-Foster-3749/

TWO SIDED, FLIPPABLE MATTRESSES ARE BACK.

http://www.themattressexpert.com/Two-Sided-Mattresses/

0% interest is available to qualified buyers. 

Dave - Warranty item

Wild just got off the phone on the warranty item. I've had the regen for a little over a year and the depressions are 3-4 inches with weight.However the Warranty expert does not put weight on the mattress? Is this the glued seam issue or a latex issue?

Hi Dave,
The standard procedure for measuring a body impression is that it be measured with no weight added. The impression must be a "sustained" impression of 1.5" or greater to qualify for an exchange. Any stains on the mattress will void the warranty.

www.themattressexpert.com
1-888-732-5923
 
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Free Delivery Nationwide...and, with NO SALES TAX.
 
Simmons Beautyrest, Sealy Posturepedic, Stearns & Foster
Adjustable beds, Latex & Memory Foam
(visit our website or call for details)