The Mattress Expert

Latex Mattress Warranty

Lisa of Lawrence, writes:
I've been told by multiple sales people that the latex mattresses have a 20 year warranty on them, but can't seem to find this information in writing anywhere. Do you know where I might be able to find this?

Hi Lisa,
The warranty is 10 years non pro-rated and 10 years pro-rated. There is a warranty card attached to each mattress. Your salesperson should be able to hand one to you.
You can also call the factory and ask them to mail one to you.
The warranty protects you against defects in workmanship and materials. It does not guarantee that you'll be comfortable for 20 years. There are a number of situations that will void the warranty....and a list of DOs and DON'Ts.

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Call toll free to order: 1-888-732-5923
Sealy, Simmons, Stearns & Foster
Latex toppers, pillows, mattress pads and linens

Sealy Posturepedic Mattress Warranty

M of Tulsa, Ok., writes:
We purchased the Sealy posturepedic mattress DURO FRA K52RS on Feb.25,2008. The mattress has sinking points where our body sleeps. We have turned the mattress every two weeks. I would like to exchange this for something else. What can we do? We purchased it on sale and can't return to the store. This should be under warranty though. Please help!Thank you.

To initiate a warranty claim, you need to contact the store where you purchased it. An inspector needs to come out and check the mattress for defects. If it is found to be defective, then you're mattress will be replaced (delivery fees not included). If the store is no longer in business, then you can go onto the Sealy website, www.sealy.com, and start the warranty process there.

www.themattressexpert.com for selection and pricing.
Call toll free to order: 1-888-732-5923
Sealy, Simmons, Stearns & Foster
Latex toppers, pillows, mattress pads and linens

Serta Perfect Sleeper mattress

June, of San Martin writes:
Hello Mr. Cancelli! Thanks so very much for your expert advice. I purchased a Serta Perfect Night mattress in April of last year and now have a 2 inch plus hole (body impression?) in the bed. They are going to replace it (not that I want another Serta, but...)What I thought I would do it select a Perfect Sleeper (firm) and then purchase your latex topper to soften it. Would this be a good approach (rather than buying a new mattress). I like firm, but need the softness for my Sciatica. Am I headed in the right direction? Your opinion, please! Thanks.

Hi June. If staying with a Serta, the lower end of the Perfect Sleeper line tends to hold up better. Their starting coil count is 442 (full size) and the next higher is 704. The guage of wire in the 442 is much heavier than what's used in the 704. So oddly enough, the cheaper ones keep their shape better. Padding you add to the top can always be replaced. It's a good plan.

Naturally, we would prefer that you buy from us...and we hope you will.
Visit our website: www.themattressexpert.com for pricing and services.
We believe you'll discover that shopping with us, is your best value.
 
Much of what we offer is delivered FREE, nationally.
We also offer a selection of high quality accessories: Latex toppers, mattress pads, sheets and comforters.
 
Orders are accepted by phone. The toll free number is: 1-888-732-5923

King Koil Perfect Contour mattress

Kris Wollard of Palm City, writes:
Responding to your reply to Kris in May 09 - the store where we bought this mattress is out-of-business. What now? Also, if we replaced it - what would you recommend? We are side sleepers - my husband 5'11" - 195 lb - I'm 5'7" = 137 lb. My husband - back and hip pain - I have hernaited low back disks. I've spent many hours looking a the blogs and am more confused then ever - do I get a topper - do I buy a latex mattress - or a firm innerspring. Too many options. Or do we just flip the mattress and buy a latex topper

Hi Kris.
If you have a warranty issue, you can contact the manufacturer directly. Their information should be on the "white law label", sewn into one of the seams in the back of the mattress.Something firmer than softer is usually better for disc problems, but how firm will be according to your taste. Getting away with flipping it over and using a topper, only works with foam mattresses. The underside of a foam mattress is usually pretty firm. You might try that before deciding on acourse of action. It could be, that's all you need to do. If that doesn't work for your back pain, then it makes sense to gowith an innerspring.

Visit our website for pricing on mattresses, beds and bedding: www.ccmattress.com 
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Delivery is available almost everywhere in the United States
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Mattress for 2 people of very different size...

Molly of Atlanta, writes:
My husband and I are very different in size (I'm ~5'3" 115 lbs and he's ~6'7" 280 lbs), and are struggling with what to look for in a mattress that will be good for both of us. My husband has had back trouble involving a bulged disk recently, so that is another consideration. Currently we have a S&F Orton mattress, which was great at first, but now, at only 3 years old it has horrendous body depressions that make it very uncomfortable. We've been using a 2" latex topper with it since we got it, and that is holding up well so we could use that with our next mattress if it would help. We'd like to stay away from pillow top/plush top, as we now don't trust that they'll last... Do you have recommendations regarding what mattress(es) might work well for both of us? Thanks so much - we appreciate your help!

Hi Molly. The Orton had a lot of memory foam in it and was one of the "problem" mattresses in the old S&F line. I suggest that you call the store where you bought it and initiate a warranty claim. The whole process takes a month from phone call to delivery. Write back when you have authorization to exchange, and we'll go over you best options then.
 
Visit our website for prices on mattresses, beds and bedding: www.ccmattress.com
To place an order, call toll free: 1-888-732-5923
 
Delivery is available everywhere in the 48 states
All merchandise is ordered freshly made...factory direct
We are a family owned and operated, independent retailer

Latex mattress has impressions

leena of San Francisco, writes:
Hello, I purchased a Sealy latex bed in June. It's been about 4 months now. The first two months were heavenly. I don't think I ever slept that good. I would wake up completely refreshed and ready to go to work. My husband (who weighs more than I do 180lb) noticed that his side of the bed would sag more than mine. However at this time I'm noting significant sagging on my end too....this is when I'm in the bed. It always pops up after awhile but the support is not there. Last night I even had to put a pillow under my lowerback. What gives? Are latex beds this bad? I tried looking up the model from our receipts but it just says generic stuff. I think it's the Autumn Garden firm (no pillowtop) we bought at Sears (which is not a store I would recommend with complete idiots running the mattress section....at least in Hayward and South San Francisco, CA) .  Anyways, are latex mattresses supposed to soften up this much after just a few months use??????? How are customers supposed to try their mattress at the store and get a completely different one after a few months of use? I'm ready to buy another one!

Hi Leena. What you're describing is an unusual problem for latex. There is some poly foam on the surface of the mattress that could be compressing. Have you rotated the new mattress? Call the store you purchased it from and have them send out an inspector. Tell them the problem you are having. They should send someone out to look at it.

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Simmons Mattress Warranty

art bennoit of nutley, writes:
Hello, I bought a simmons beautyrest classic driscoll pillowtop in cal king in 2/08. It sits on a platform bed and sags in the middle bigtime. Do you know if it is still under warranty and if yes can I get a replacement? Thanks AB

Hi Art. Your mattress should still be covered under warranty. Contact the retailer where you bought it and tell them you need an inspection. Or contact Simmons directly. They will help you get the claim started. If they determine that it is defective, then you should get a replacement.

Visit our websites:
www.ccmattress.com
www.furniturebydesign.us.com

Simmons Queen Mattresses

Larry of Port Sulphur, writes:
we bought a simmons queen mattress in 2006 called westfield 2 sets. After a while we noticed both mattreses were saging in the middle. we contacted the store and tried to file a complaint with them. we were told because they no longer sold simmoms they could not help us also it was over a year . is that true? we also found that the required tages to claim waranty were removed on both mattreses but were on the box springs. is it possible the tags were sewed to the inside of the mattress? any advice would help.the box spring seem fine. the bed frame has 3 boards is that enough? they were also bought at that store. larry gaudet

Hi Larry. First, a queen wooden bed needs to have 5 hardwood slats...at least, to adhere to the manufacturer's warranty. For sagging in the center, this is likely the source of your problem. To do that right, two of those cross supports should have legs that go to the floor.
We have that store chain here too, and they are showing Simmons on their floor. Normally, you would call the store where you purchased when you have a problem. If they are unwilling to help you, you can call the factory directly. You will need your receipt and the law labels not being there could present a problem. Those are sewn into the back seam of the mattress and sometimes get caught in the plastic when it's heat sealed at the factory. When delivered, the tag can be ripped off when the plastic is removed.
If the problem is the support, there may be no need to have the mattresses replaced. To test this, lay the mattress directly on the floor and try it that way. If it seems fine, then you will likely need to replace your boxsprings after you've corrected the frame support problem. If my suspicion is correct, your boxspring has bowed and the mattress has followed along. You can test this too, by putting your boxspring on the floor. If it rocks, problem identified.

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Mattress Warranty

Caroline of Rancho Mirage, writes:
If a mattress has a structural defect during the warranty period, AND happens also to have a stain, why does the stain void the warranty for the structural defect? Due to the structural issue, it's not as though the mattress would be useful for anyone anyway, stain or no stain. Is it just a loophole so as not to honor a valid problem under warranty? Thank you.

Hi Caroline.
1) Fluids that get into the mattress help to break down the padding....which is why the "stain clause" is part of the warranty.
2) The stain clause states that a stain will superceed everything else and automatically void the warranty.
3) You essencially agreed to these term when you bought the mattress. It doesn't matter that you didn't bother to read it first.
4) It's your responsibility to take care the the items you buy...like regularly changing the oil in your car, putting your toys away when you're done playing with them and using a mattress pad to protect the fabric of your mattress.
5) ...speaking of oil changes, your $20,000 car has a 5 year warranty, and your $600 mattress has a 10 year warranty.
6) The stain clause is used to relieve the manufacturer from servicing a product that you didn't take care of.
7) For this, you have no one to blame but yourself. This final result is something that could have been avoided by you and you alone.
 
Now, aren't you sorry you asked?

WE DELIVER EVERYWHERE in the Continental US.
All mattresses are freshly made to your order.
www.ccmattress.com

Therapedic Kings Court mattress

Ron of centennial, writes:
What do I do if my Therapedic Kings Court is under 3yrs old,has caved in, yet the manufacturer, Summit Manufacturing in Denver, CO has gone out of business?
Who honors the warranty?
I would like to speak with someone about this- the re-seller, American Furniture Warehouse, is not going to stand by the warranty.
Thank you, Ron Akin

Hi Ron. Try www.therapedic.com and see what you can do with them at the corporate level.

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