Victoria of Clermont, writes:
I purchased a Springfree Sealy Mattress called Scarlet Oak But cannot find anything on the web about this particular mattress. It did not come with a Law tag? Have I been scammed...it was very dirty on the sides and one end.
Hi Victoria,
When a mattress is returned to the factory for credit, due to some sort of defect, those mattresses are loaded on a truck and sold to clearance centers as "salvage" bedding. Before sending them, the law tag is removed.
The scam comes at the clearance center level. They are required by law to sell them in as-is condition and are prohibited from selling them as new. However, that doesn't stop them from doing it.
Scarlet Oak is not a model name I've heard before. There are some non-latex foam mattresses that have recently been added to the Sealy SpringFree line. That could very well be one of them.
Your first call should be to the store that sold it to you. Further action is available, but may not be required.
www.themattressexpert.com for selection and pricing.
Call toll free to order: 1-888-732-5923
Sealy, Simmons, Stearns & Foster
Latex toppers, pillows, mattress pads and linens