Jan of Cooper City, writes:
We purchase a king sealy trnquil sea pillow top mattress Dec 14th, 2008 and have not no problems till now. The one side sinks in. I have read many complaints about Sealy and have not contacted them yet since it's going to cost me $49.95 to just have someone come out to inspect it and then antoher $100 to replace it. I have not paid for this yet since we took we have a year to pay for it. I'm having second thoughts and was wondering if I should have it replace or not. Is this a good mattress or not. Pls help.
Hi Jan. Naturally, you would expect any mattress to keep its shape longer than just 9 months. Your degree of outrage would depend on how it was sold to you. That particular model is what Sealy calls a "latex hybrid". Many stores that sell it don't bother to mention the "hybrid" part and sell it as a latex mattress. Either way, it's a mis-representation of the product. The term "latex hybrid", to me, should indicate a goodly amount of latex...considering that latex is the primary word in that phrase. Latex being the really good stuff...the stuff that holds its shape so well, you'd expect the mattress to last quite a while. In truth, your mattress has only 3" of latex somewhere in the middle of the polyurethane foam that sandwiches it and comprises the remainder of the 16" of its over-all height. BTW Jan, that's your cue. Now's the time to be really pissed. Unless, of course, you knew you were buying a mostly poly foam bed. And Jan, I really must chatise you a little. Pillowtops are almost always a problem. Had you done just a little research on customer feedback about mattresses, you'd have seen that before you bought it.
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