Adam of Northern Ca, writes:
So I am trying to make a decision on a Stearns and Foster Silver Dream.... but I am very concerned with a few posts that I've been reading.
1. It seems that the pillow top will not last anything close to 10 years!! I read here than 'sagging' and 'depressions' are 'normal'. I read that 3rd party inspectors typically find that depressions and 'ruts' are all 'not defects'. Is this going to be a $3700 mattress that lasts 2 years???
2. How in the heck does one 'rotate' a queen mattress "1/4 turn" every month????????
3. Will rotating 180 degrees have any impact on the life of the pillow top?
4. If the pillowtop degrades uniformly, so the whole surface gets depressed and lumpy- SUCH THAT THERE ARE NO DEPRESSIONS OVER 1.5" DEEP, but the whole surface is breaking down- will there be a warranty?
So, what's the true story here.
And I don't expect to see a reply on this blog!
Hello Adam. I don't know why you weren't expecting an answer.
The S&F "Silver Dream" is a name they've used for years. Even now, that the construction at the high end has changed, they still call one of the "Silver Dream". The older Silver Dream was a problem mattress. It had much too much padding, which made for deeper body impressions that started forming almost immediately.
The new Silver Dream has a "coil on coil" construction...that is a 3" individually pocketed coil atop their standard heavy interlocked coil. It has a lot less padding than the older model. We've sold a few of them over the last half year without complaint.
You can't 1/4 turn a queen, but rotating does help.
A body impression in a S&F would have to be 1.5" deep or more to qualify for an exchange. Some companies have increased that to as much as 3" on their high end beds. The 1.5" criteria, which had been the standard industry wide for as long as I can remember, was instituted at a time when all mattresses were firm...to some degree. Sealy and S&F have not changed that, even though mattresses have gotten to be so thick and plush.
Upon complaint, an independent inspector is sent to measure the mattress. He makes no decisions...he just takes the measurements. He also notes any signs of abuse and he looks to see if there are any stains and if the mattress has a proper boxspring and frame...which are also measured.
Body impressions, to some degree are normal. They tend to be more prevalent at the high end and with pillowtops. If this is an issue for you, simply stay away from those types of mattresses.
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