Kelly of New Orleans, writes:
I purchased a Sealy Escada from Dillards last year. I now have a large sag. I Filed a claim thru Dillards, and have been approved to replace it. It was suggested that the Sealy Glen Manor is comparable. Not only is it cheaper than what I orginally paid, but also very soft. Not comparable at all.
Dillards selection is limited, I want something firm. After several trips I decided on a Simmons. I was told it has to be Sealy. I then decided on a Stearns and Foster, and was told I could not put that on a Sealy box spring. I asked if I could be credited since they have nothing I am interested in. I was told this exchange has nothing to do with Dillards. It is a Sealy warranty, therefore they can not refund me.
If this is a Sealy responsibilty, then why must I go thru Dillards? The contact number I have for the claim is Dillards. What are my options? Can I use another establishment or be refunded?
I am looking for something similiar to the Sealy Passageway, which is cushion firm.
Hi Kelly, Model names for Posturepedics vary around the country and the ones you mentioned are not on my lists.
The difference between a Sealy and S&F boxspring is minimal. There's no reason you can't use the one you have with a S&F mattress. Most stores, once they have return authorization, will allow you to get anything you want...covering the value of the original purchase. The manufacturer insists that the replacement be one of theirs. Store policy on that varies. You can forget about a refund. You can always call Sealy directly.