After more than 25 years in the mattress business, I've seen a lot of changes...and not for the better. Once, manufacturers strove to offer a quality product and retailers were focused on doing right by their customers. Today, profit seems to be only measure and substandard merchandise is the norm. Hype and buzz words have been substituted for genuine information. Large chains of mattress stores have risen like dragons to feed on the consumer, offering high prices with blitzing advertising telling you otherwise.
A mattress is a blind item and the average consumer relies on the salesperson to help them make a choice out of the thousands of mattresses available. But salespeople, for the most part, are trained to sell you the most expensive mattress they can get you to buy. On commission, their recommendations are often in direct correlation to the money they'll make from it. Too often, it isn't your best interest they care about. Most aren't trained well, in terms of product. And there are almost none that have any knowledge about how a given mattress will perfom in conjuction with any physical ailments you may have.
I was trained by a great man. His name is Fred Mazda. Mr. Mazda had been the mattress buyer for Wanamaker's department store in Philadelphia for many years. I met him in 1982 when I went to work for him as the owner of Nationwide Discount Sleep Centers. At the time, there were 4 stores. By the time I left in 1999, there were 41.
Fred use to visit me at the store I was working and sit with me for hours talking about the history of mattresses. He was also big on philosophy...the philosophy of how to run a store, how to take care of your customers...the fine points of human interaction with common respect as the basis for all of it.
In addition to this better than average training,
I began to notice a correlation between certain back conditions and the various mattresses. Through trial & error, and later, through a better understanding of the human body, I've been able to determine which types of support and comfort layers work best with the different types of back problems. Later still, I noticed the benefit of certain mattresses on other kinds of physical problems, like arthritis, fibromyalgia, hiatel hernia and many others. I took my observations and discussed them with my doctors and chiropractor. As a result of all this, My daughter and I, are able to get you into the mattress that's right for you.
The last three years at Nationwide had me handling the customer service for the entire chain. We carried every major brand and several of the off brands. In fielding complaints all day, I noticed that I would rarely get a complaint about a Sealy or a Stearns & Foster mattress. So, when I opened my store, 5 years ago, I decided not to put myself through all that aggrevation again. So, for the sake of quality, customer satisfaction...and my sanity, we carry only Sealy and Stearns & Foster products.
We feature the Sealy SpringFree latex mattresses. Latex is, by far, the most durable material available in a mattress.,,and has been for the past 80 years, The Stearns & Foster's are the best of the innerspring. The Sealy Posturepedic are far and away the best value in their price range and finally, the Sealy TrueForm, which is the NASA engineered, weightless, Swedish Sleep System, you're hearing so much about. Sealy and Stearns & Foster are the #1 brands in the US and around the world. There's nothing better...there's no need to offer anything else.
The pupose of this blob is to generate business by conducting business in the old fashioned way. As a specialty store, we know our produts and those of the competition. We are trained in the science of sleep. And our knowledge of anatomy, in conjuction with how any given ailment will respond to any given mattress, sets us far apart from any other store of our type. And just like an old fashioned, small town hardware store, we will answer any of your questions and help you solve any problem...even if there is no sale to be made from it.
We are the "Mattress Expert" on www.pennlive.com
www.ccmattress.com
Peter J. Cancelli
Owner of C&C Mattress, Inc.
